La Concha Key West

The room was huge and the hotel is very modern and well looking.

Had a wonderful one night stay. We did get stuck in the only working elevator for 5 minutes but overall the stay was great. The rooftop bar/pool area was perfect for relaxing in the sun.

I cannot recommend this hotel at all. I will start with the positive, which is that, for the most part, the staff were very friendly and helpful, and they provided us with great service. But the rest of the experience was below average. The guest rooms are just terrible. First, the bed is hard as a rock. I woke up with back pain every morning. They also have the absolute worst pillows I've ever had in any hotel. They are huge and firm, and also gave me a neck ache, since I'm used to sleeping on my stomach with a soft pillow (which this hotel somehow just doesn't have). And they have two gigantic chairs that do nothing but take up a huge amount of space, because they're way too uncomfortable to actually sit on.

The bathroom is terrible. First, there is no bar, rack, or ring to hang up any towel, which makes no sense at all. There is also no fan in the bathroom (which is bad for smells, but also for this very high humidity environment). The shower floor is very slippery, and they provide the smallest bar of soap you have ever seen in your life. If you're even able to shower with it, the thing won't last more than just one shower.

The a/c in this hotel is just awful. It's stupid how cold they keep the temp in the lobby and hallways. Most of us had to go outside or to our rooms just to warm up. Then the a/c in the rooms is horribly inconsistent. I was with a group of 6 people, and one room was freezing cold, and even putting the temp on 80 they couldn't get it any warmer, and another of us had a room that was overly warm, and putting the a/c at the lowest temp didn't cool it off. And nothing dries in these rooms. Doing any activity, you get hot and sweaty outside, and wet clothes and towels are still wet in the room the next day.

The pool is nice, but too small and crowded when the hotel is busy. The bar is nice, and the bartender was great, but including a mandatory 18% tip on drinks at a bar is just outrageous. I shouldn't have to tip $5 for a guy to spend 30 seconds making me two drinks. Apparently this hotel isn't paying their staff enough.

I will say that the cleaning people did a great job on our room. It was nice to have service every day, which a lot of hotels don't provide anymore. DO NOT get a room on the front of the hotel facing Duval St. It's just ridiculous how noisy it is in the room at night - you won't be able to get any sleep. Overall the location of the hotel is great if you prefer being in the downtown area...for that, it's excellent. I also appreciated the free hotel parking. But I would not stay here again.