Courtyard Louisville Airport

Location next to airport was only good thing
Along with free shuttle. Service was lacking. My fault I forgot my tooth brush. I called down to front desk for a toothbrush, as there wasn’t one in the room. They said I could walk down to the front desk to get a complimentary one. I had to get dressed and go downstairs as the woman said she was unable to bring it to the room because she was the only person at the front desk and couldn’t leave (10:20 pm)

Hotel was nice but the day I checked out I forgot my pillow in the room and called them around 7 or 8 that night when I realized it. They told me that house keeping is in charge of that and to call back the next day. I called back as soon as I got home from work and they told me to call the next day between 10 and 3. I did and the front desk jotted down my number but I never heard back. Day FOUR I called yet again and they tell me the same thing. This is ridiculous!!! I've got spinal injury in my neck and it's the only pillow that doesn't flair a migraine. I've tried many pillows while waiting to hear back and I've gotten no sleep. I won't be staying here due to the fact that they won't return calls or go out of their way to see if my pillow is even still there.