Holiday Inn Louisville Airport South by IHG

Only reason I'm giving two stars is because this is a gorgeous hotel. However mine and my wife's experience was terrible. We stayed to relax and get away was our daughter's 18th birthday. We were attending lights under Louisville. Well last just say older gentleman at front desk was very rude. Also our room was great however our bathtub was very sharp on bottom wasn't comfortable to stand in or sit in was sharp like something was supposed to be over it or needed sanded or something. We stayed room 209 on 12/10 and checked out 12/11.. also we stayed here because u can sleep in and check out at Noon. However we were woke up to maintenance knocking at 8am I opened door he said nevermind. Then woke back up at 9am even with do not disturb on my door. This time it was housekeeping.. I let them know we weren't ready still sleeping. They knocked again at 9:17. I let them know again we aren't ready we are showering and getting grandkids ready. I can't make this up..they knocked again at 10am when we finally just left and checked out. I didn't even get my shower. I just felt really rushed. We complained to front desk, he said we weren't only ones to complain about same thing today. However no apology. We will not stay at this location ever again. We love the holiday inn brand they never disappoint. However this trip very disappointed ☹️

Booked ahead of time, called a day ahead regarding early check in (advised to call back closer to the time of arrival the following day), called the day of while traveling (confirmed room was ready as I was 45 minutes out), arrived and checked in, headed to reserved room and someone was in the room (caught by surprise), headed back downstairs (not sort of sympathy, apology or explanation), placed in another room, room was decent but the toilet didn’t flush all weekend (unless I took the lid off and lifted the equipment until the water filled). Not worth the shock of entering someone else’s room, the inconsideration of placing me in a room with a manual toilet, the price or the lack of follow up when requested after checkout.

Stay elsewhere.

0 Stars isn't enough.

TLDR- EXTREMELY UNPROFESSIONAL AND DISRESPECTFUL. GM Robert Cecil told me he was calling the police because my wife brought our dog into the hotel.

My wife and I had been traveling across the country with our dog and chose this hotel because they advertise on Priceline as being "Pet Friendly". Our day was planned around stopping at this hotel and we arrived at approximately 7:20 pm. While my wife checked in she told the front desk assistant that our dog was with us expecting a pet fee and was not informed that pets were not allowed. After checking in I took the bags up to our room while she went to park with my phone still in the car (this becomes pertinent later). Once she entered the lobby with our dog and reached the elevator the same woman who assisted her at check in told her that dogs aren't allowed and demanded her room number. With me up in the room and no phone my wife said she needed to come get me so we could leave.

When she got to the room and informed me of what happened we were both obviously upset that we would not be able to stay. She immediately began making phone calls to find a hotel that would accommodate us and our furry friend while I began to repack our suitcases. Within a minute our room phone range and the woman at the desk began asking if I had a dog and telling me that we had to leave. I informed her that we did, my wife told me what happened in the lobby, and that we were leaving momentarily. A few minutes later the phone rang again and it was the GM Robert Cecil. On the call he told me that I had to get out or he would be calling the police. When I tried to explain that I had just spoken to someone at the front desk and we are about to leave he became extremely aggressive and said that if we were not out in 10 seconds that he was calling the police and quickly escalated that to telling another employee to call the police.

If this is the way the employees here treat people over a misunderstanding between the hotel policy and what they advertise on 3rd party sites after we made it clear at check in that our dog was with us I cannot warn you against staying here strongly enough. Robert Cecil has ABSOLUTELY NO BUSINESS being a manager after the way he treated me and my wife.

I hope the owner of this location reads this and is able to reach out, I would love to discuss further with you. With nowhere else to go we ended up next door to the Marriot Bonvoy location where Arielle at the front desk was extremely helpful getting us a room and informed me that you own both locations.

It’s simple. We ordered a double queen 2 weeks before we were scheduled to be there because we had an AAU tournament and they gave our room away. Even after showing our registration which was online they refused to give the room back. It’s not like we can just walk across the street many other teams were in town and all nearby hotels were booked.