Hero Beach Club

Worst hotel experience - most expensive rate

We chose this hotel based on amenities promised and location. The amenities fell extremely short. The proximity to the beach was nice but the property was not a convenient walk to the town. There is a busy highway section between the hotel and town with no walking path for the initial portion. It was also impossible to safely bike from the hotel. The bikes the hotel provided were in disrepair. The tires were low on air and the seats were not adjustable. They were very old and difficult to ride.

The welcome from the desk staff was nonexistent. Sageil who runs the front desk was very rude during the entire visit. She offered no helpful information and seemed bothered by her tasks at the hotel always doling them out to the junior staff members.

The breakfast consisted of coffee, tea, oatmeal cups and muffins. Very little variety and quite disappointing. The welcome drink is either a tap wine rose or tap beer. All of these are begrudgingly provided. The bar is small and usually not staffed.

The yoga classes which were promised were not inclusive to guests. The instructors invited many friends who were not hotel guests leaving no space for hotel guests. We tried to join both days and were turned away.

The room was clean but small.
Our room had a broken toilet that made a piercing whistle sound each time it flushed.
The bed has sharp wooden corners that bruised our shins each time we walked by.
The beds were average but the pillows hard and flat. The noise Saturday night from the neighboring rooms was substantial.

At no point was there a manager present to welcome us or check on our visit.
There was a junior staff member from the Czech Republic who was very helpful and actually showed us around the property when the check in staff failed to do so.

The beach umbrella and chair service was excellent. But note this is not a private beach so during the high season it will be crowded.

All in all a huge disappointment for $1350 per night!

Overpriced - looks like a roadside motel that was slightly upgraded with close access to a public beach. Poor communication and service by staff for the price range. They have limited parking for guests, part of the parking that looks like private hotel parking is apparently public parking. And the police gives out significant fines for parking in front of the hotel. We got a fine for parking across the hotel at night and was given zero heads up by the staff even though it seems quite necessary. Bad experience, I don’t recommend.

Everything true to pictures and fair price. Giving 2 stars however, as a strange incident occurred where just after me, a woman, and my mother visibly left our hotel room to go eat we received a call at 4:45 pm from male reception staff asking if they could take a picture from the view from our room. We said no as we found this very odd. We were pretty sure the room next to us w/ a similar view was vacant and it wasn’t like it was sunset yet or anything so we do not understand this request for someone who regularly works there. We didn’t know if they wanted to check us out, steal something, put cameras in, or make it easier to break in later on. It’s just common sense in 2024 that this felt really predatory towards two women alone in a somewhat middle of nowhere place during a slow time (middle of the week). We came back and offered to let staff take picture in case we misunderstood the culture there as we are city folk, but they said they’d do it tomorrow. Balcony door was unlocked when we came back when we are pretty sure we locked it. Staff also did not seem apologetic that the request offended us, which is not very professional for a room that was almost $900/night. Really gave us the creeps and I hope management teaches staff better. I could have not posted this, but if this is a legitimate safety issue it should be out there.