Ocean Surf Resort

0 star
Property and rooms were gross and would never stay or recommend this place again

We were extremely disappointed during our stay at Ocean Surf Resort. We’ve been visiting this property for 15 years and always looked forward coming back, especially with our two little boys. Ocean surf has always been a family like experience with families of small kids enjoying the pool laughing and enjoying themselves. our last visit was just two years ago, including my parents from out of state. our little boys have especially loved playing in the heated pool splashing laughing jumping in the pool being very carefree. everyone so kid friendly smiling and embracing them. this time it was a very different experience. the culture there seemed cold toward families very few children only be mostly adults surrounding the property. as we entered the pool area my husband saw signs everywhere that you were not allowed to jump in the pool. which was something new to us. with 9 and 6 year old boys all they do is jump in the pool. on top of that our younger son is diagnosed with autism and that is one of his favorite things to do at home is jump in the pool. We knew that this interruption in his thought process would be impossible to enforce. We tried to talk with the office manager but was not accepting of our situation with a child with special needs. Basically our summer vacation was ruined. the biggest part of our trip was letting the boys swim. we had no choice but to leave. never in my life did i think i needed to call ahead and make sure that you were allowed to jump in pool