The Saguaro Palm Springs

I absolutely loved the hotel and my stay but my low ratings are due to the fact there was hair in my shower when I first came in the room, I easily just rinsed it down the drain but still an easy spot that housekeeping should have done a better job at cleaning. My main overly low rating is due to the fact there was no warning the pool would be closed at 3pm one of the days of my stay and not open til the following day. Not only did the pool close at 3 the previous day they had to start moving the pool chairs and day beds out of the pool area for the event. After moving majority of stuff out, I’m assuming after many complaints they started to put some chairs / day beds back for people to lounge on. At this point they had asked me to moved like 3 times I ended up laying in the grass on the floor that entire day and next day or at least while the pool was open until it closed at 3pm for the event. I completely understand it being Coachella and hosting events at the hotel I also am in the service industry but their should have been some sort of announcement on there website stating the event and what came with it such as the pool being closed early one day, and chairs being taken out of the pool area a day prior, like I said i understand it being Coachella but I myself was not there for that as were many other families not there for that during the week and there to relax by the pool for the week and enjoy the hotel amenities which felt cut short for some.

Not great. Not great at all. Our sheets had glitter in them. An indicator that the sheets were not clean. Our room was not ready at check in. We had to wait an extra hour. Then at 11pm when we pulled back our sheets- dirty. They had already reduced our rate because of the late check in. When I called the desk they wanted to reduce our rate again. I said no. I asked instead for someone to come change the sheets. That took another hour, although I think that at 11pm at night they probably only had one housekeeper on staff, so understandable. Then at 4am our AC started making horrible noises. And that was it. I called around, found another room at a different hotel that would let us check in immediately. We then went to the desk to see if they would refund our stay. Much to our surprise, without any problem they refunded our entire stay. Which was great. But also very telling, I have to believe that unhappy guests are common, and they are just instucted to throw money at it.