Triada Palm Springs, Autograph Collection

As a Marriott Ambassador Elite, I travel a lot and prefer to stay in the nicer Marriott properties. I typically prefer Autograph hotels and the like. In choosing this grade of hotel, I expect the service to be equivalent to the price I am paying for a property. Unfortunately I can not say the Triada lives up to that reputation. I find the rooms to be nice and clean but dated in design. I was gone all day, and when I returned to my room at 4:15pm my room had not been attended to. I found the front desk people to not the friendliest, and the wait staff in the morning to be fair at best. As an elite Marriott member, if a Concierge Lounge is not available, we typically receive a discount for the breakfast, or a complimentary hot breakfast. We were offered a Continental break which was basically a muffin. In addition, I spent over $2000 for two rooms. As an elite member, Marriott requires you to meet a minimum “spend” to requalify annually. For Ambassador, the annual spend is $23,000. It’s hard to understand that for my $2000 that I spent there that it would reflect as $100 towards my annual spend. I wanted to like this hotel, but unfortunately I don’t.