Residence Inn by Marriott Palmdale Lancaster

The management at this hotel is extremely disappointing and unprofessional. We booked a room here about 7 weeks prior to our trip along with a large group of my child’s team. The day before arrival I received a confirmation of our reservation and was given the option to check in early online. I proceeded to do so and all went smooth. We arrive to the hotel after our flight and long drive from the airport only to be told they over sold rooms and canceled our reservation without notifying me. They gave me a gift bag with old snacks and a soda as a gift with a confirmation # to another Marriott in the same city.

When I asked why my reservation was canceled and how they chose who got kicked out, they couldn’t give me an answer and stumbled with numerous reasons. The room we booked was a 1 bedroom suite with kitchen since it was a longer stay we wanted the kitchen to cook and save money. Instead we were sent elsewhere to pay the same exact rate for a tiny room with none of the same amenities, doubling our trip cost! They refused to credit part of the room rate and offered Marriott points which were never even given. The front staff refused to let me speak to the manager. The Marriott Fairfield they sent us to had a rate of $115 per night but charged us $144 since it was a Marriott transfer and refused to change it. Extremely disappointed with the service!

Traveled all the way from NorCal & once I got there, I was given the wrong room. Was then told that I needed to check in with the third party in which I booked the hotel. The room was correct on the third party’s end, but for whatever reason wasn’t coming up in the hotel’s system. Rather than wait a few more hours for the correct room to be available I took the room that was “ready”. I just wanted to change clothes & get on with my day after such a long drive. Upon entrance to the room I immediately noticed that it was not clean. There was a dead roach on the floor, the bed unmade, the trash was not emptied, towel on the chair etc. I informed the manager & she told me that the room had been cleaned & thoroughly inspected & even insinuated that I had dirtied the room since I had checked in about an hour ago. I was in the parking lot on the phone trying to get the correct room during that hour. I hadn’t even gone into the room yet. And why would I dirty the room & state that it wasn’t clean. Didn’t make any sense. The pool was also closed. I ended up leaving & transferring my reservation to their other location on W Lancaster which was so much better. The manager was very unprofessional and unaccommodating. I was very disappointed in how this situation was handled.

Rooms are dated, beds are definitely in need of replacement. Most of the doors getting into the building are broke so you have to come in from the main entrance. The front desk showed no interests in calling a maintenance person and were unable to accommodate for the 2 week inconvenience.