Hyatt Regency Phoenix

It was close to the airport and Banner Health hospital. Very convenient. Walking distance to a lot of restaurants.

Hotel location was great. The rooms were very clean. Staff were awesome.

Walking distance to Chase field. Parking is a disaster. The "Regency" parking garage isn't associated with the hotel. This wasn't made evident until after I parked. The valet was rude and not helpful in the slightest. They just wanted to get to the next tip. Now we were there on a busy weekend, but there was no organization! Cars in single file backed all the way out to the next block when they have 3 lanes available. They do have some some decent amenities, but even the hotel restaurant doesn't deliver to your room, we found that odd, but not a huge issue. The room was nice, but the maintenance team needs some retraining. You could tell they did some work on the bathroom and left paint all over the place (room 1630), torn wallpaper, drywall putty in chunks on the wall. It was just distracting and took away from an otherwise decent room. The AC struggled through the day. I'm not complaining because it was extremely hot that day, but I couldn't get the room below 77 until the sun went down. All in all, I wouldn't mind staying here again knowing what I know. I just think there are better options in close proximity in the same price range.

When booking our room, we asked for a queen size pull-out couch. The room only had a small sized couch. After asking again for our queen sized pull-out couch, the staff were nice and willing to move us to a new room. However, the two nights we stayed there, the bathroom shower never had hot water. We were left with cold water that was rarely warmed. We have had positive experiences with this hotel in the past, but this visit was not as great.