Renaissance Phoenix Downtown Hotel

Best thing about this place was the valet! They were quick, friendly and able to recommend some very nice spots around the area. Inside your greeted with smug faces from front desk. We found the room to be clean. The issues we had was the toilet and AC. Toilet kept running all day and night. The restroom has a sliding glass door which you can hear the toilet running from, it was super hard to sleep! On top of that the room was extremely hot we had the thermostat set on 68 and room temperature was 74. This was a business trip so with all the money we spent we did expect more from this place, especially from the staff, being that over 200 of our employees paid to stay here and use their business center for a whole week. After an evening of conferences we wanted a nice drink at the bar I would say 11pm the bar had two bartenders or one and a friend behind the bar with about 4 people sitting at the bar, bartender made eye contact with me and proceeded to talk to friend we were standing there for about 8 minutes for some kinda reaction specifically some drinks no hi, or be with you in a moment. Did not let that ruin my first night in Arizona! But was noted not to go there for drinks. Great walking distance spots from the hotel! The pool is rooftop but not at all a nice roof. The pool is really small and uncomfortable with groups and children, it does make the pool feel a lot smaller. They need to look into expanding and maybe a kitty pool so the adults are able to relax on their stay! After getting home from my week long stay I noticed I had left my necklace in the room we stayed in. I was not worried at all and prepared to give them my address and card info to get shipped to me. When I called they said nothing was turned in and did not try to get more information from, I felt he did not want to hear anything more that was his answer and nothing else! I let him know exactly where it was left and filed a report. I hear back a few days later with a shoulder shrug reply that I was at fault for leaving my necklace in a unit that my company had paid for! That’s a reply from a restaurant or park that has people coming and going from, not a hotel room that is private to the guest in it and is to be trusted with your valuables in. The lack of consideration this whole establishment carry’s is wretched. The staff can’t be trusted with items or hospitality. I do recommend to never take your jewelry off or unpack at all. They really need to look into new management so staff is better managed and able to hire trusted people. This is one our company will not be going back to!