Hilton Raleigh North Hills

First and foremost, most of the staff was absolutely amazing.
The lady who drives the Shuttle, the lady who checked us into our room, and the lady who checked us in at breakfast were all so friendly and nice.
However, there was no coffee available in the lobby and the waitress didn't show up until AFTER we finished eating. The pancakes were TERRIBLE (because they took in the flavor of the spicy hashbrowns they were contained with) and the scrambled eggs were runny.
Being The Hilton, I expected good coffee and a decent breakfast but we literally went to get both elsewhere.
The elevators!!!! Apparently the left one is notorious for going out at night. They shook and knocked so bad you just knew it would be your last ride and then the doors didn't want to open.

There were no towels in the pool area, the rooms were dingy and in desperate need of updating!! The plug in the bathroom worked sporadically. The sheets were stained, as was the nasty headboard. The iron left a hideous black stain on my WHITE LINEN PANTS.
Being a Hilton in Raleigh, the capital of North Carolina, minutes from downtown, I expected so much better.
If not for the kind and friendly staff, I would've asked for a refund.

I will never stay here again and wouldn't recommend it unless you'll be sleeping in the lobby, which is the nicest part of the hotel.

Firstly, the executive lounge being closed is not reflected in the app and they should really fix that. The lobby is nice and renovated but nothing else seems to be. The room was outdated with peeling wallpaper, old carpet, and the shower controls suck. Heating and cooling systems are awful. I suspect this hotel is also ancient in its heating system and is maybe set to only do one or the other during certain seasons. There was no way to make the fan stay off. I read other reviews that said their AC didn’t work, I couldn’t get mine OFF. I was freezing the entire stay.
I was not impressed with the cleanliness of the bedding, there were stains and a blood spot on my comforter that I didn’t notice until the last day. There was mold all over the bottom of my shower curtain.
I stay in hotels 60+ days a year and this hotel should not be charging more than 100 a night. Additionally, they shouldn’t be selling the executive floor on the app as anything more than a normal floor. They certainly shouldn’t be charging for parking.

This hotel needs a serious deep cleaning and renovations!!! Decor is outdated. First night at the bar, a baby roach was crawling behind the bottles. The hallway to our room had a faint mix of wet dog, mildew, and old water smell. The wallpaper is peeling off the walls and the carpet is visibly dirty. Got into the room and it smelled old/mildewed. No microwave. The bathroom was NOT…I repeat NOTTTTTT cleaned! Hair was everywhere and residue left on the toilet seat. I spent my first hour in the room scrubbing the bathroom and disinfecting everything I possibly could. Definitely wouldn’t walk around here without shoes.