HoteLumiere at the Arch

The smell of poop in the casino and steakhouse is overwhelmingly strong. it’s disgusting. this place has gone so down hill, might as well close it down and put something actually half decent connected to ramseys and the four seasons.. this place needed to be closed a LONG time ago.

I have been coming to this casino for a few years and it has progressively gotten worse and worse with each visit. I stayed recently and decided to go ahead and review it. The bedrooms have a weird smell and are humid. When checking in overnight staff (steven) was super rude and has been every time. Not knly then but when I needed a replacement card I had to wait for the other guy to finish what he was doing and he took me. Then decided to gamble out all day only to come back to the sky bridge and my card not work to get across to get to my room or the front desk and was told it got deactivated bc I was playing slots….. it’s a casino. Also to top off my entire trip I found bugs in the bathroom and when talking with the front desk they didn’t offer any apologies or empathy on the situation. I already have comped rooms and they did nothing more. Disgusting. Wouldn’t recommend.

The Horseshoe Casino is slipping bad.

Take some pride in ownership. Look at the hallways on the way to the main bathrooms, dirty floors, chipped cracked tile, hallway needs painted.

I would fire whomever is in charge of property maintenance.

The restrooms smelled, were not clean, and the bathroom next to the poker room, was closed both days I played there.

No action in the poker room, only one table and I played for eight hours.

The poor cocktail waitress couldn't provide hot chocolate on a cold day Help them out, that is a popular item.

Go visit more successful casinos. Take note of the little details.

I will change my travel route in the future to find a better place to play. Very close to becoming a dump.

I would never stay at this Casino/Hotel again. This hotel has four elevators up to the rooms kitty corner from each other, and only one works, and that’s only sometimes because most of the time your key will not make the elevator work. It makes for a very long walk to your room. The in room coffee was horrible! And the coffee maker was not cleaned out. When you leave your room to go to the casino, all of the entrances into the casino but one, Maybe too, but we couldn’t find an maybe two, but we couldn’t find a second one, are blocked off inside and outside. You have to walk approximately 10 minutes from your room just to get into the casino floor. Some of the rudest staff I have ever encountered. Especially three particular women in the cashier cage. There were five people back there and 6 of us waiting in line for quite a long time because only two were taking people. The other three just stood there, talking, laughing and ignoring us. I will say the gentleman who finally helped me was great. On a positive note, the inside lobby was beautiful. We are smokers and our smoking room with a little living room on the eighth floor was very nice. The bathroom was beautiful, and the shower was great! Unfortunately, for this place the cons way outweighed the pros.

The cigarette smoke will kill you if not the long walks. This place isn't very handicap accessible
We didn't see any handicapped parking so you're forced to use valet parking. And could use more lights way to dark outside to many areas where you can be assaulted especially since they have had plenty of assault and robberies here. Just be aware of your surroundings and travel in a pack more eyes watching out. I also saw a lot of "working girls" lurking around. I'm sure there's some at every casino but here just right out in the open. I didn't feel safe with the pimps and hoes convention.