Marriott St. Louis Grand

While I was looking forward to my stay, this Marriott location let me several different ways. My stay was business for first couple of days, then personal over the weekend.

Then evening we checked in we asked for a bottle of water. Lobby charged us ~$8 per bottle. Not only is that cost absurd, but I am given a free bottle at every hotel when I've needed one. Additionally, I believe it is within Marriott standards to give bottles of water, so it shouldn't be too much to ask.

When I went to shower I learned the conditioner bottle was completely empty. I had to ask three times across multiple days before they were able to do such a simple task.

My room had two packages of coffee. I had one the first day and one the second day. On the third day I went to have a cup of coffee and the staff had not replenished...

... Then I go to the Starbucks in the lobby and they have a sign that they're closed. Please come back later. Well, the Starbucks may be a private business. It is related in some way shape or form.

... Still in need of coffee, I went into the little convenience store within the the hotel lobby. It was four bucks for a tasteless cup of coffee, and to top it off the place was in complete shambles and chaos. Attaching a pic to this review.

Lastly, I rented a car from Saturday to Sunday when I was checking out. I went to the lobby as instructed to get a key so I could park in their lot. It's $40 self park. When I was reviewing the folio that was emailed to me the morning of checkout I noticed they conveniently decided to charge me two separate $40 charges ($80 total). That means that rather than simply dropping keys in a box and being on my way, I then had to wait in line, talk to the lobby clerk, have her question me five times how many days I had actually had the car since I had already been there several days, before they finally credited back one of the '40s.

On the bright side, the room was clean.

I don't mean to be dramatic, but once the place has kicked you several times, you're kind of sick of their BS, and additionally, I was in the hospitality industry for about a decade. This is not hospitality. This is just plain old terrible management and service.

Edit: Based on Marriott response, they didn't even bother to read my feedback.

We were given a room key that didn’t work. We had two rooms that were connecting and when we finally did get our correct room key, they gave us 5 for only one room. We had to go back and wait in a 15 min line to get the connecting rooms key. Then after we went to the rehearsal dinner and came back, all of our room keys stopped working.

The bar tender was awesome though.

The hotel is old and the facilities are aging.