Courtyard Sarasota University Park / Lakewood Ranch

If I could give zero stars I would. Any hotel can be built in a good location however the staff is what makes the hotel as they are the face of it. All the front desk staff is rude with zero customer service skills. The only staff in this hotel who was not only helpful, kind, and had great customer service skills was the cleaning staff. The entire front desk staff needs to be fired and replaced by individuals that understand they are there to serve the customers and that great customer service can either break or make any business. I will never stay here again let alone reccomend it to anyone else. HORRIBLE HORRIBLE service!!!

Went to check out from hotel. The front desk attendant treated my boyfriend and guests as if we were trying to be sneaky with pets. I booked the room through BringFido which is a pet friendly booking app. I told the person when I checked in a had 4 people and 2 pets. The was later charged 100 dollar when the pet fee was 50 and when I called she tried to tell me that I didn’t them about the dogs and that it was the head house keeper decision to charge me that much and she couldn’t do anything about it. I explained I expected to pay 50 dollars base on the app because I did tell the check in attendant. Then when I said I was going to come back for a receipt she blame the head house keeper for everything because I showed her the app and explain it only books pet friendly rooms which she said the room was but said the house keeper was upset because her team had to clean it. And explain that the house keeper never acts this ways so I just felt like hearing that wasn’t a great excuse or professional because she covering herself for trying to blame me over the phone. Either way being overcharged for someone being upset and the front desk attendant admitting it wasn’t great. She only refunded the difference after I show her the app.

Couldn’t not hit reply to response, so this is my reply rep comment of “not understanding” the charge.
The charge was explained on app and by the BringFido associate. When I checked in nothing was done by the front desk for paper work or charges then me and my guest were treated like liars. I know I was suppose to be charged but was purposely over charged by a spiteful house keeping supervisor. My issue was with my treatment as a guest and not the charge because I want to be charged correctly for what I reserved. I also had to be refund the difference because I was purposely over charged and I got a receipt copy just incase I needed proof for the app because the BringFido rep was going to make it right if I continued to have issues with the court yard front desk associate refusing to fix the charge at first.