Hilton Garden Inn Tampa North

The best part about our experience was the wonderful group of people working at the restaurant. They had the best service and delicious food.

Unfortunately our room upon arrival had hair on the restroom wall leaving us to question how clean the room really was. We are grateful we had a place to stay during the hurricane so we let it go.

We were waiting to see if the storm surge was going to affect us and after realizing we could get home we called the front desk. Though I understand this is a business, we requested a late check out and we were told we can't due to the time.

He stated that if we had told them earlier there was a possibility we would be checking out today that he might have been able to accommodate. All I was thinking of was everyone I care about safety during the storm.

This is also disappointing since on Monday I stayed at the Hyatt and they allowed me to check out at 7pm.

Given the room conditions and their inability to accommodate the late check out we will look to another hotel for future evacuation needs.

The room was not cleaned at any good standard. The tub and sink drains were clogged and very slow to drain. Everything was dusty. The microwave still had food crumbs in it. The AC worked well though.
The breakfast process was super super confusing, but i do know it was not free. We had to take a seat to get served, but the service was a one star. Our waiter barely even said 2 words to us the entire time but it came off to us as if we were truly bothering him just being there.
He got our order wrong the first try. The second try was better, but We were still missing my side of bacon and also our toast. He was so unfriendly that we chose to just not even mention it.
I hope they are able to improve everything.

Checked in around 7pm. Young lady at desk hardly spoke to us. No welcome, no announcements, no mention of breakfast credit, didn't even tell us our room number. Horrible. Got up to our room, not often used areas were just dirty! Disgusting. Air conditioner in bedroom area not working. Too tired to deal with, was going to address in the morning. Went to take a shower. Caulking around the shower black with mold and an overall feeling of everything being dirty. Grabbed a towel to dry off- smelled straight up like vomit!!! I gag just remembering the smell. Horrible!!! Looked under the sinks in the cabinets for hair dryer - they were filthy dirty with dust, debris, and hair!!!! I tried to call down to the front desk several times for an hour to request new towels. My father needed to shower and use CLEAN towels for cancer surgery the next morning. No one ever answered. Walked down to the front desk several times for another hour. No one! Just a sign that said, "sorry for the inconvenience, I've stepped away to help another guest!" We never did get new towels. Next morning there was no hot water in the lobby to make hot drinks and we requested a DO NOT DISTURB for our room because of the cancer surgery. I also requested more towels to be hung on the door handle. When we returned early afternoon there were still no towels and 2 men in our room servicing the air condition units all dirty and with hoses snaking all around. We were so disgusted that we just gathered our stuff and checked out! We will never consider staying at this location. This Garden Inn gives the Hilton a double black eye. So disappointing!