Aparthotel AnyosPark Mountain & Wellness Resort
Rooms and prices
Description
This charming hotel is ideal for active recreation, including children. You can expect comfortable rooms and a wide range of services and entertainment.
Built: 2001
Renovated: 2011
Location: in the village of Anyós, at an altitude of 1300 m, 209 km from Barcelona airport, 3 km from the ski lift of La Massana 4 km from the capital Andorra La Vella.
Consists of two buildings.
The hotel has 155 rooms.
Accepted cards: Visa, Mastercard
Pets: Yes (requiring payment, on request)
On the hotel territory: bus to the ski lift (free of charge to the ski lift La Massana and Grandvalira, as well as to Andorra la Vella), indoor pools: 1 (free), meeting rooms: 1 (max 150 people), free wifi, restaurants: 1 (main restaurant: buffet), Parking fee, sports bar
Attractions: free sauna, squash for a fee, charge slot machines, paddle tennis for a fee, Jacuzzi, massage extra charge, Billiards for a fee, free gym, sauna / Turkish bath (Hammam) free of charge, table tennis, Spa charge (Carita Paris)
For children: baby cot: on request, children's menu in the restaurant, games room, Babysitting services: on request
The distance to ski lift is 45 min.
The distance to the nearest airport is 209 km.
Policies and conditions
- Check in time: 16:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Elevator/lift
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Garden
- Television in lobby
- Terrace
- Reception desk
- Electric car charging
- Non-smoking rooms
- Room service
- Family room
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Diet menu (on request)
- Breakfast
- Cafe
- Restaurant
- Snack bar
- Vending machine
- Poolside bar
- Packed Lunches
- Bottled water (at extra charge)
- Free Wi-Fi
- Internet access
- Airport transportation
- Area shuttle
- Car rental
- Transfer services
- Spanish
- Russian
- English
- French
- Multi-language staff
- Tour assistance
- Billiards
- Hiking
- Sun Deck
- Ping-Pong
- Parking
- Parking nearby
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Beach facilities
- Seasonal outdoor swimming pool
- Beach/pool towels
- Heated swimming pool
- Business center
- Conference Hall
- Cycling
- Table Tennis
- Tennis court
- Fitness facilities
- Yoga
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Ski storage
- Ski passes available
- Ski facilities rental
- Skiing
- Pets allowed
- Personal protection equipment for staff
- Extra decontamination measures
- Personal protection equipment for guests
- Additional measures against COVID-19
Street view
Map
Reviews
We have choosen this hotel because it offered children playground and softplay and also it looked like it has outdoor sitting area right next to the playground. None of this was available for us during our stay.
First of all , while doing checkin ,the receptionist told us very clearly that indoor softplay isnt open. This dissappointed our 4 years old daughter. She was crying when we told her what receptionist said.
The receptionist also said “but you can go to playground” and she pointed to outdoor playground on the map of area.
Relieved we said ,ok that will do. We took our daughter there on that day and we been said by another member of staff in the TOC restaurant that “ No it isnt open” . apparently it was opened only for some birthday party and he also told us it isnt going to be open next day either.
At that point i must say i was thinking about check out and go to find different place but we decided to manage and find some alternative plan how to entartain her.
After couple of days I went to reception to ask about another matter and meanwhile I mentioned how dissapointed I was with no kids activities and I been told that softplay was actually open! So apparently previous receptionist gave me wrong information. That should not be happening. Not in “family friendly 4* hotel. Too bad.
She also told me to go to outdoor playground apparently it was also opened that day but what a joke as it was heavy raining that day.
Another bad experience was that my husband ordered himself packed breakfast for following morning as he went for sport event and they said of course ,told him to come to collect it at reception. To his bad surprise there was nothing for him next day morning. We asked then refund of money which they did. But come on - this should have not happened either in 4* hotel. He went to his sport event and had to stop at supermarket for food. Very inconvinient. They didnt give us any apology in form of free dinner or so.That I would be expecting at least.
Night before our checkout , we got letter through the door saying breakfast will be in different place as our part of the hotel was under the renovation.Fine thats ok. Renovation was going on there during our stay but it wasnt disturbing us much, a bit messy and dusty but it was only on our way out and as I said we are not picky, so didnt feel much bothered by this .
But what was again disspointing was standard of breakfast . That changed on that day so much that it was not worth 2* hotel. Very ,very bad. They didnt just move breakfast to other part of the complex,they did not provide the same breakfast we had other days.It was only about 1/2 of selection so again not breakfast worth 4* hotel. Really shame !
I wanted to speak to manager but apperently manager was on holiday.
Over all I must say NO for this hotel and certainly not worth 4*.
In short, VERY BAD.
We were 28 people, booked 9 rooms. Half of group has moved to other hotel, because all was far away from what was in hotel webpage/expectations.
BAD:
1) Layout. Hotel is divided in few parts: upper-living rooms/restaurant, middle-parking and lowest-sport center/ SPA. All 3 parts are separated buildings, and if You want to get from hotel to SPA , you have to cross 2 streets, get through parking and use 2 elevators. "super convenient", especially going from and to pool/spa with bathrobe through public outside places in cold weather. Sport bar is overcrowded by local people visiting sport center, no snacks/food, at least cocktails are +- ok.
2) Pool and SPA. It is so out of date, pictures in webpage are far far away from reality. Pool is old, hot tube, steam bath and sauna is so small that even 4 people is too much. Sauna looks like had a fire in it. It is impossible to enter pool after day of skiing, 17-19 it is closed due to training. this service is so disappointing, that we tried it once and never came back. Massage, which we got as a gift to our booking package, was just a very short few gentle strokes/touches.
3) Food. breakfast food is cold, not a lot to choose from. Dinner have few dishes to choose from, but far away what should be for 4 stars hotel. Area is too small and overcrowded, big noise and mess. it is impossible to have a privacy. only thing in mind is how to eat and get out of that mess.
4) Rooms. rooms are out of date, dark, depressing. some rooms have curtain instead of wall. None of the toilets had a toilet brush, You have to manage with your "brownie" in other ways. there are tea/coffee in the room, but none had a kettle to boil water. Some rooms had so bad smell, that even clothes after vacation still have that smell.
5) Reception/lobby. In general there is no lobby at all, just few armchairs near reception/main entrance. there is no place where to spend time in this hotel apart your room. Administration in reception is not very helpful.
6) we have chosen this hotel, because we all play padel tennis and this hotel that have 3 courts. Despite courts were mostly free during all day it was claimed that totally all time is booked and it is not possible to get any time during whole week.
Administrator in sport center couldn't speak a word in English.
7)
construction works. during our stay reception, "lobby" and main entrance space was under construction. Workers were all over doing their works, making lots of noise/other activities. Trash containers placed right in front of main entrance!!! one day, after return from skiing construction workers even set hotel on fire. Fire fighters restricted to enter the hotel until investigation was taking place.
Service price. despite we have made bookings and other finance related operations all together and on same dates, hotel has charged for same services our group diffrently. Difference was upto 20%. after request to explain this in reception, no decent explanation was provided, accepted as a mistake of some other department and at the end not all difference was returned. Be aware and check Your spendings.
GOOD:
1) Parking. Hotel has big parking. but ask for free parking in advance if You will book this hotel.
2) View. not all, but most of the rooms have realy nice view to valley.
3) Staff. some staff, younger ones, are friendly and despite lack of skills/language/situations are in quite good mood and tries to be pleasant and friendly, but it clearly seen that their work conditions are also somehow intense. We have observed few disputes between the staff in front of guests.
To sum up VERY BAD.
Half of our group has left this hotel after few days in the middle of vacation and got a lot better deal for same or less price.
we will return to Andorra definitely, but this hotel will always will be in my memories as one of most unpleasant stays.
Avoid this hotel even if there is no other place to stay. go to another cities of Andorra. Country is so small, that distance is not a problem at all.
Breakfast is very good.
Very good breakfast with plenty to chose from.
The rooms have seen better days but they are clean and efficient. Maybe some shelfs on the wardrobes would be useful.
The pool is great and pool staff is super friendly.
Bar is a bit pricy but is comes with a kids playground super helpful to just have a break of 5 minutes and a glass of wine.
Parking is free is you make the reservation with their website.
Very good for families with young ones.
Excellent facilities
Beautiful location
Pool facilities were excellent and bar staff were super friendly.
Meals in the hotel and the bar were top quality.
La Massanna is actually a reasonable walk away and has some good well priced restaurants.
When problems with the room were brought to staff attention they did move us to a new room quickly. Cheap bus service to Andorra la Vella from end of road(10 minutes walk).
Great location
Great inner pool
Very good breakfast
Definetly I will come back a gain ?
Frequently asked questions about Aparthotel AnyosPark Mountain & Wellness Resort
How much does it cost to stay at Aparthotel AnyosPark Mountain & Wellness Resort?
The cost of living in Aparthotel AnyosPark Mountain & Wellness Resort depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Aparthotel AnyosPark Mountain & Wellness Resort?
You can book Other, 2 Bedrooms Bed in Dorm, Standard room, Standard Duplex room, 2 Bedrooms Standard Duplex room, Standard Single room, Standard Double room, Standard Triple room, Standard Quadruple room, Standard Family room, 2 Bedrooms Standard room, Standard Double Family room, 1 Bedroom Standard Quadruple room, Junior Suite, Double Junior Suite, Suite, Suite with mountain view, Single Suite, Double Suite, Triple Suite, Quadruple Suite, Double Suite with mountain view, Standard Suite, Apartment, Duplex Apartment, 1 Bedroom Apartment, 1 Bedroom Apartment with balcony, 2 Bedrooms Apartment, 2 Bedrooms Apartment with balcony, 4 Bedrooms Apartment, Club Apartment, Single Apartment, 1 Bedroom Single Apartment, 1 Bedroom Double Apartment, Triple Apartment, 2 Bedrooms Triple Apartment, Quadruple Apartment, 1 Bedroom Quadruple Apartment, Family Apartment, Double Apartment, Standard Apartment, Standard Double Apartment, Studio, Studio with balcony, Club Studio, Single Studio, Triple Studio, Double Studio, Standard Studio, Cottage, Single Cottage, Triple Cottage, Double Cottage in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Aparthotel AnyosPark Mountain & Wellness Resort?
Check-in at Aparthotel AnyosPark Mountain & Wellness Resort is possible from 16:00, check-out is until 12:00.