Embassy Suites by Hilton Niagara Falls/ Fallsview in Niagara Falls
Rooms and prices
Description
Embassy Suites by Hilton Niagara Falls Fallsview is centrally located in Niagara Falls, a 5-minute walk from Fallsview Casino and 13 minutes by foot from Skylon Tower. This hotel is 1 mi (1.7 km) from Journey Behind The Falls and 1.1 mi (1.7 km) from Clifton Hill.Dip into one of the 2 spa tubs or enjoy other recreational amenities, which include a 24-hour fitness center. Additional features at this hotel include wireless Internet access (surcharge), concierge services, and an arcade/game room.Grab a bite at Starbucks, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at one of the 2 bars/lounges. A complimentary full breakfast is served daily from 6:30 AM to 9:30 AM.Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Niagara Falls? This hotel has facilities measuring 20000 square feet (1858 square meters), including conference space. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 613 guestrooms featuring refrigerators and flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Hotel opened in 2003, renovated in 2008.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Deposit Policy: Deposit required A fixed amount of CAD 200.00 (approx. US$142.51) is charged. This property accepts credit cards The deposit will be returned to the original account of payment within 14 days after check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa, DinersClub, JSB, UnionPay
- Check in time: 15:00. Check out time: 10:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Reception desk
- Electric car charging
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Smoke Detector
- Cable TV
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Shower
- Linens
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Cafe
- Restaurant
- Vending machine
- Microwave oven
- Internet
- Transfer services
- English
- French
- Multi-language staff
- Tour assistance
- Hiking
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Spa tub
- Indoor Pool
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Golf course
- Fitness facilities
- Gym
- First Aid Kit
- Playroom
- Family/Kid Friendly
- Pets Not Allowed
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Video: Embassy Suites by Hilton Niagara Falls | Fallsview #niagarafalls #fallsview #canada #ontario
Map
Reviews
On the flip-side the hotel has best views of the Horseshoe falls and fireworks. The breakfast was also good. The bell boy was good. Its just the room service that needs improvement. Anyone going to this hotel must carry their own water bottles with them
The staff have repeatedly been rude, unhelpful, and unwilling to accommodate reasonable requests. One of the most significant issues is the elevator system, which is completely inadequate for the size of the hotel. Waiting times are excessive and unacceptable—on our most recent stay, it took nearly 40 minutes just to get downstairs to check out. This severely impacted our departure and overall experience.
Parking is offered at an additional cost, yet it is off-site, requiring guests to shuttle back and forth, which is highly inconvenient and poorly communicated.
Room assignment practices are also problematic. Regardless of the room type booked and paid for, guests are initially offered a lower-quality room. Only after prolonged discussion—and in our case, nearly 30 minutes of insistence—was the correct room provided. Guests who do not challenge this practice appear to be given rooms that do not match what they reserved.
Overall, this hotel does not deliver value for the price charged. For the same cost, travelers would be far better served staying elsewhere or spending their money on dining and experiences with a view of the Falls, rather than enduring the frustration associated with this property. I do not recommend booking here.
The hotel itself is dated, but the location is excellent and the Falls view is truly beautiful. Unfortunately, the service did not come close to matching the price or the Hilton name.
Front desk staff were pushy and came across as rude during upselling, which made check-in uncomfortable rather than welcoming.
The valet experience was the most disappointing part. At $100 per day, basic professionalism and helpful customer service should be expected. The young woman working in the valet office was extremely unprofessional, unhelpful, and more focused on personal conversations than assisting guests. She openly discussed being moved through different hotel placements due to family connections, laughing with coworkers. This was inappropriate to overhear as a guest and reflects poorly on staff training and management standards.
Elevators took an unusually long time, though the staff managing that area were polite and helpful.
Breakfast was also underwhelming and did not meet expectations for this brand or price point.
Overall, the view is the highlight. Unfortunately, the service experience did not reflect what should be expected from a Hilton Fallsview property.
I my opinion, the close up view of the Horseshoe Falls outside Table Rock center is better than viewing from the hotel's falls view room which is very expensive.
Generally, our 2- night stay was satisfactory, except for the poor breakfasts and the chargeable usage of WiFi. Who charges WiFi usage nowadays?
Admittedly in the small print the word “partial” did appear so I had no recourse.
Expect a 20 - 30 minute wait for lifts to arrive to take you down and as a result breakfast was heaving!!
That said the room was lovely and it was clean and the views were brilliant…as you’d hope for £410 for one night!!
Oh and remember tax is on top of everything advertised - so the $70 parking is actually $87ish etc etc
Frequently asked questions about Embassy Suites by Hilton Niagara Falls/ Fallsview
How much does it cost to stay at Embassy Suites by Hilton Niagara Falls/ Fallsview?
The cost of living in Embassy Suites by Hilton Niagara Falls/ Fallsview depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Embassy Suites by Hilton Niagara Falls/ Fallsview?
You can book Suite with falls view, Quadruple Suite with city view, Quadruple Suite with falls view, Sextuple Suite with falls view, High Floor Quadruple Suite with falls view, Double Suite with city view, Double Suite with falls view, High Floor Double Suite with falls view, Presidential Suite with falls view, Whirlpool Quadruple Suite with falls view, Whirlpool Sextuple Suite with falls view, Whirlpool Double Suite with falls view, Double Studio Suite with city view, Double Studio Suite with falls view in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Embassy Suites by Hilton Niagara Falls/ Fallsview?
Check-in at Embassy Suites by Hilton Niagara Falls/ Fallsview is possible from 15:00, check-out is until 10:00.
Does Embassy Suites by Hilton Niagara Falls/ Fallsview have a pool?
Yes, Embassy Suites by Hilton Niagara Falls/ Fallsview has a swimming pool for guests.
Are pets allowed at Embassy Suites by Hilton Niagara Falls/ Fallsview?
No, pets are not allowed at Embassy Suites by Hilton Niagara Falls/ Fallsview.
Does Embassy Suites by Hilton Niagara Falls/ Fallsview serve breakfast?
No, Embassy Suites by Hilton Niagara Falls/ Fallsview does not provide breakfast.
What’s the cancellation policy at Embassy Suites by Hilton Niagara Falls/ Fallsview?
The cancellation policy at Embassy Suites by Hilton Niagara Falls/ Fallsview depends on your room type and booking terms.
