Hotel Herzog Heinrich in Arrach

The hotel was ok but it was very hard to communicate with the staff they spoke no English or very little German, the room was clean but the bed was very hard and very uncomfortable also the pillows were like diapers, dinner was a joke we ordered burgers and they were very small like made for kids and not much other varieties on the menu. We just left a day prior to check out because we where disappointed in the whole Hotel.

WARNING FOR CELIAC/ ZÖLIAKIE Despite calling the hotel before our arrival, speaking directly with reception and the cook upon arrival, writing details on the daily menu card, regarding my need for gluten free food, the competence of the entire staff is clearly lackadaisical and uneducated about gluten free foods and the dangers of cross contamination. I became violently ill after breakfast from gluten contaminated food. I called reception to ask to speak to management, to send housekeeping to my room,and please bring me a bottle of water. Their response demonstrates complete and utter disdain toward the guests and my situation. Housekeeping arrived and was great, I never got the water I requested, my husband went to REWE for drinks. And most importantly, I NEVER GOT A RESPONSE FROM MANAGEMENT/OWNERS after 2 requests. That in itself says the most.
Regarding the hotel itself : Beds are extremely hard, the dining area is loud like a train station, there is no clear map and it’s very difficult to navigate, the pool areas are extremely small for the size of the hotel, I was told there would be 3€ charge for gluten free food, I travel extensively and never in my life saw this, this borders discrimination against the handicap of Celiac, when also in fact I ate LESS than the normal guest. There is no shampoo in the rooms, only a tiny soap dispenser. I was unable to use the sauna, but apparently they do not even open until 12:00 ! this is a wellness hotel ! The rooms are far away from everything, it's like navigating a rat maze. Also we passed by the dog hall, it reeked of dog smell ! Even if you allow dogs it still should not stink! First time I ever saw this in my life. Another first, is check out at 10:00. They cut corners on everything and it shows.
By the way this was for my birthday and wedding anniversary. But that doesn’t matter, they don’t care anyway. NEVER AGAIN

I cannot recommend this house. 4 stars are not appropriate. Location right on the street, opposite the factory and building yard. WELLNESS area is nicely designed. ROOMS CLEAN AND STANDARD EQUIPMENT. Food mostly not convincing. Partly tasteless. Dinner only in 2 shifts. If you choose the first shift, you will be politely but firmly asked to leave when the time is up. MASS PROCESSING, CANTEEN OPERATION, AND VERY, VERY LOUD. The in-house restaurant can be booked, of course only at an additional cost. However, the menu selection is the same. WiFi DISASTER. Hardly any reception in the room.