Das Palmenwald Schwarzwaldhof, BW Signature Collection Mini-hotel

pros: hotel looks nice, like a huge medieval mansion
cons: included meals are not that great. breakfast choice is constantly poor, dinner is sometimes ok, sometimes not. one evening i went to mac 3km away instead of eating their food
description says full spa, but its limited
wifi is troublesome, im writing this review from my room and spending my own 4g

A vacation I have not yet experienced that the room is small-OK, well I can it is a historic Hotel is looking away and the bathroom were subsequently the food, but at 4 stars so modest in well, I had my money to the Italian restaurant around the corner was the food over there better. The house is historically and actually, the ambience is also very nice and the prices well for a four star I was disappointed anyway, and I am professionally been in a few Hotels reasonably but. Conclusion after five days of vacation there I would not book this Hotel for the performance, it is totally overpriced for the Chi-Chi rather then a simple Inn, and dinner, as already said the Italians in the place, there are better food

The tiny rooms are from another era and the carpet was stained, the restaurant was excellent and room were very nice and maintained, the SPA was correct.

Beautiful art Nouveau Hotel, but tiny rooms . Bathroom without heating. Throughout the Hotel there was due to snow on the satellite dish, no Radio and TV reception.Out of the shower to a little bit of water came out.The carpet in the room was really dirty and full of stains.Breakfast was quite ok.

This "Wellness hotel" does not deserve the name let alone the 4 star rating! Arrival: 10 minutes waiting time at the reception, although no operation was / rooms: too small, if you want to watch TV from bed, you must lie on the page, as the TV is hung on the side wall (room 416) shower template has been lacking at the 2. Day claimed, was then handed by the maid - justification: she has forgotten (2 x ?) Shampoo and shower gel was not replenished - room safe broken, could not be in operation taken / Restaurant: had only booked Breakfast, à la carte dinner in the evening was possible because we had not reserved, was not communicated to us upon registration, in the room information it is listed, however, two different comments: "we are happy to take your reservation" (which means for us that you have it) and further back, reservation status "required". Besides, who reads these at the time of arrival ? / Spa: no separation between the normal pool and the Sauna and steam bath area - towels: you should only use d i n a towel how to do that, if you use the Sauna and steam bath area ? Much worse still, on both days no towels were in stock, several times to Complain, also by other guests both n the reception and in the SPA-registration have been ignored explanation: the towels are in the dryer !!! - Hygiene: in the sauna area was constantly wet, and it was also not in between, cleaned and dried, the risk of accident is very large - empty, non-way that is cleared, bottle of Champagne still stood from the previous day in the area of Liege. Assessment also receives Fa. Jahn-travel, we had booked and savings in travel, is here praised the Hotel and offered !

Where should I start? It worked nothing... We want to be informed in advance about the massages, because I'm pregnant and it took a whole week to reply. Since we had to book, we called and they said it was no Problem. We booked and 6 days later, the news that the massages would not be possible. Since we have not booked yourself, we have not seen, and then get the shock when we arrived.
Then we come into the room and 2 separate beds, my husband and I to reception and the lady let me not even begin to speak, as you just said, "I know you have two beds but I'm going to send someone to push the beds together". My bedding has ripped holes (at 6 Points), even after 2 Times to Appeal to, nothing has changed.
We bottle our water in the evening, drunk, and as we come in the Morning after Breakfast it was put away and a new. I asked down to reception and after a new. Free there is only Sprudelig, if you want Medium or Quiet, it will be charged. 1.5 hrs later I'm still waiting on the water. You wanted someone to send high -...
The faucet on the bath is hanging something on the wall and could fall off as soon as you hold it.
The building is a monument to the pulling protected and, therefore, it the Windows enormous.
Since we were equal on the day of arrival very dissatisfied, wlten we leave. The whole is not quite so simple since we have not posted like I said but you want to take care of the tour operator to call, then contact us. Sunday we came up to Tuesday nothing came to be. There we will stay until Wednesday as it is of no use.
Very little, contrary to 10% (in the case of the Massage of my husband, a little gift for me, and in a short free facial treatment) and zero Service. You just hold down and lied to and we don't care about. NEVER AGAIN