Grand Hotel Heiligendamm - The Leading Hotels of the World

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Description
Located in Bad Doberan, Grand Hotel Heiligendamm is by the sea, a 1-minute drive from Heiligendamm Beach and 6 minutes from Kamp. This beach hotel is 5.2 mi (8.3 km) from Kuehlungsborn Beach and 12 mi (19.3 km) from Warnemunde Beach.
Mini-hotel opened in 2003. In this mini-hotel 199 rooms, 5 floors.
Policies and conditions
- Child Policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: American, Continental, Full English/Irish, Gluten-free, Vegan, Vegetarian Buffet, Boxed/packaged food Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Fee: Contact the property for details
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the Hotel: DinersClub, AmericanExpress, MasterCard, Visa, JSB
- Check in time: 15:00. Check out time: 06:00-12:00.
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Garden
- Terrace
- Electric car charging
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- Indoor Fireplace
- Cable TV
- TV
- Minibar
- DVD Player
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Packed Lunches
- Free Wi-Fi
- Area shuttle
- Car rental
- Airport transportation
- Transfer services
- German
- English
- French
- Multi-language staff
- Tour assistance
- Library
- Bike rental
- Hiking
- Picnic area
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Beach facilities
- Water sport facilities
- Beach/pool towels
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Windsurfing
- Cycling
- Tennis court
- Fitness facilities
- Golf course (within 3 km)
- Yoga
- Doctor
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Family/Kid Friendly
- Kids club
- Extra decontamination measures
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
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Reviews
The superb service of the Grand Hotel began before we even arrived in Heiligendamm. Frau Römer responded immediately to our questions and requests per email and reserved a junior suite with sea view as possible upgrade in advance.
Dogus made us feel at home from the very first minute of check-in, took time to show us four other possible rooms and suites, and informed us about the history of the hotel and the services provided.
We already felt at home during our first breakfast in the magnificent Kurhaus with the nice lady from Sri Lanka serving us with freshly prepared egg dishes, pancakes, waffles, and porridge. By the end of our third breakfast we felt as if we'd known Ulrike, Alex, and Ricardo for years, who took our coats, led us to our table, found time for personal small talk, and made us feel like royalty.
The location of the "white city at the seaside" is of course world-famous not least due to the G8 summit held there years ago, and of course we were awed by the historic buildings perfectly restored and meticulously kept up, and we enjoyed every minute of our very comfortable room with a Baltic Sea view.
But what made the Grand Hotel Heiligendamm truly grand were the wonderful people we met there. Maybe the management has been lucky with whom they've chosen to employ, maybe the employees have been lucky to have such great people to work for.
We are certainly grateful for our 4 days in paradise.
The restaurant food prices are beyond ridiculous!!! For 1 or 2 nights ok, but if you stay longer like 7 nights, the restaurants will bankrupt you! Food shouldn't be that expensive. The bar NY club sandwich was very average. The burger was good. But €34 for a burger!
The indoor spa was a baby and child playground splashing and screaming everyday, occupying the jacuzzi so adults couldn't relax in there. The main steam room didn't work.
The room was nice maybe a little dated.
Overall we enjoyed our stay but I wouldn't classify it as 5 stars.
However, the overall experience has declined, particularly with the SPA. No more free towels, and the pool is consistently overcrowded with loud children, as the designated kids' swim times now run all day (11am-6pm), which wasn’t the case before. This makes the pool area practically unusable for anyone seeking a peaceful experience. Service at the pool has also deteriorated—tables and lounge chairs are left uncleaned for hours.
The Nelson bar menu is uninspiring, and I can't understand why a 5-star hotel doesn’t serve proper espresso from a real Italian espresso machine, instead opting for what seems like industrial coffee.
Considering the high price, especially for the sea view rooms, the hotel no longer offers good value for what you get. It’s disappointing.
Frequently asked questions about Grand Hotel Heiligendamm - The Leading Hotels of the World
How much does it cost to stay at ?
The cost of living in depends on the date, rate, number of guests etc. Enter your dates to see prices.
Does Grand Hotel Heiligendamm - the Leading Hotels of the World have a swimming pool?
Yes, Grand Hotel Heiligendamm - the Leading Hotels of the World has a pool.
Are pets allowed at Grand Hotel Heiligendamm - the Leading Hotels of the World?
Yes, pets are typically allowed at Grand Hotel Heiligendamm - the Leading Hotels of the World, but it's always best to call ahead to confirm.
Does Grand Hotel Heiligendamm - the Leading Hotels of the World provide breakfast?
Yes, Guests staying at Grand Hotel Heiligendamm - the Leading Hotels of the World can enjoy breakfast during their stay. Breakfast option(s): American, Continental, Full English/Irish, Gluten-free, Vegan, Vegetarian.
What is the cancellation policy for Grand Hotel Heiligendamm - the Leading Hotels of the World?
The cancellation policy for Grand Hotel Heiligendamm - the Leading Hotels of the World varies depending on the type of room and booking conditions.