Dua Hotel in Sarstedt

I I’m only here for one night, sadly, but I have to say this was probably the best experience I’ve had in Germany. The customer service was outstanding, and the staff was incredibly nice. I also had a great time at the bar just chatting. I wish I could stay longer, but I’ll definitely be back. Highly recommend this place!

Friendly staff, great service.

Super clean and very surprisingly nice, i would honestly expect it to cost atleast twice as much. Super comfy bed, big bathroom, everything is updated and seems new. The staff is incredibly available, kind and helpful. We stay in hotels quite often for work, and I would say this is by far the best one yet-and and the best price. I would very highly reccomend it and gladly stay again!!

The service is OK, the breakfast is very attentive, suitable for Muslims, the fee is higher during the exhibition

Upon arrival, parking under the hotel. There aren't many places but not many cars either. At check-in we are asked what time we will have breakfast tomorrow. I answer at 8 thinking: there will be many customers. When we went down the following day we were alone from 8.10 to 9.00 and we were served a tray instead of the buffet service (with enough food in terms of quantity and quality). The buffet tables had empty containers. We were told both at check-in and in the breakfast room that if we wanted coffee or cappuccino we had to pay for them separately (I think Euro 3.50 each). We refuse: if you book a "breakfast included" the coffee or cappuccino doesn't have to be extra, you charge more for the room (but then maybe I'll go elsewhere); or you offer me the classic coffee from the machine, cheap, and ask me if I want bar coffee or cappuccino as an extra. To drink, in the breakfast room there was a jug of milk and a jug of orange juice. Opinion on the room: cleanliness ok, there is a fan as there is no air conditioning, a bottle of water is offered as a welcome, the WIFI is fast, you sleep well on the mattresses, if you get the room facing the street you can hear the traffic noise. There is no mini bar, but there is a tablet to use as a pastime. Overall I expected something more, given other hotels in Germany for the quality/price/services offered and then please remove the coffee and cappuccino to be paid separately, customers don't like it, they feel cheated when they book a room with " breakfast included”.

Best for working professional for short stay

Great place to stay
Dua hotel is amazing. The room was very clean, comfortable bed and super friendly personnel. Highly recommended!