Palm Beach - Excel Hotels & Resorts

A review is always a personal experience.
In my case, a terrible one, june 2025.

Pictures on there website and profided to ******* are old. Rooms are old, dirty and lot of things broken or rotting away. Chairs not white anymore but yellow-ish stains.

Its in the middle of club area, thats ok if you did your research but would be helpfull to mention it.
Lot of drunk people shouting, screaming on the street at 4 at night but also in the hotel. Slaming doors, moving chairs, screaming and adult noices.

But also fighting drunk families, crying kids of fighting parents, woman screaming for help being drunk at nights on the balcon multiple nights.

Asked multiple times for a different room and complained.But hotel was fully booked and could not do anything.
Only think staff could do is try to give the drunk people a yellow card, with multiple yellow cards those people get kicked out.

Staff member told me that never happens.

Showed pictures to ******* helpdesk and they immediately called the hotel, hotel did not reply. ******* gave me €125 voucher to book a other hotel immediately and they asked for refund from the hotel.

Checked out at hotel manager 3 days early and he asked why I never told anything and went to ******* to complain..so he did know about it?!?!
He told me the hotel has a lot of young guests and they bring in money.

Hotel sayed they would reply to ******* withing a day.. thats 5 days ago and still no answer.

Can not add pictures in ******* app.

We spent 2 weeks at this place and I will never stay there or recommend it to anyone again. Upon arrival we were rushed through booking in and given tired old beach towels for a shocking deposit. We got to our room which was in major need of updating, again towels seen better days and not enough of them for 2 people, cutlery not enough, broken bottle opener, no side plates, no tea towel to dry dishes, microwave on its way out, bird poo all over the balcony railings. Our view for the first 3 days was of the outside seating area of the restaurant, stage and part of the pool. After 3rd day we got woke up at 8am by loud banging which was builders turning the seating area into a building site which was every day from 8am until 5pm. We were not informed of this happening when we checked in so not given the option to change rooms. The builders were cowboys, so much so one of them had a very nasty accident and fell off the unstable scaffolding. Every morning we went down to breakfast and the cooked breakfast was freezing cold so had to be microwaved for at least 5 minutes so it was somewhat warm but then rock hard and inedible, so we just had fruit every day after. The icing on the cake was we never had enough hot water for us both to have a shower, we were informed that when water goes cold we would have to wait for 30 minutes for it to warm up again, even if your hair was full of shampoo. The final straw was we were visited by several cockroaches in our room and even witnessed staff kicking cockroaches into a corner of the restaurant seating area. We were in complete shock and when we went to reception to highlight all the issues they really didn’t seem to care at all and made excuses for everything that was wrong. Sad part is my Nan came here every year for over 20yrs and she never had a bad word to say about this place and now it is a hell hole and I would never come back here, even if you paid me.