Sol Costa Atlantis Tenerife

We are currently staying at the Sol Costa Atlantis in Tenerife, and while the first three days were satisfactory, our experience has unfortunately taken a turn for the worse.

Initially, we were impressed with the quality of the food, the cleanliness of the rooms, and the high level of service in the dining area. However, by the fourth day of our stay, several issues have emerged that are quite disappointing.

For three consecutive evenings, we have not been attended to during dinner, which means we haven't been able to order drinks. Additionally, the room cleaning has become very superficial, with our personal items being moved around rather carelessly. The hotel itself is also in need of serious maintenance. The wallpaper is peeling in several areas, and the furniture is noticeably worn out, which is not what we would expect from a four-star establishment.

On a positive note, the hotel's location in the center of Puerto de la Cruz is excellent, offering easy access to many attractions. The rooms with ocean views, available for an additional fee, are one of the few strong points of this hotel, providing beautiful scenery. However, the central location also comes with a significant amount of street noise, which can be disturbing at times.

Overall, while the beginning of our stay was pleasant, the lack of consistency in service, the hotel's deteriorating condition have left us disappointed. We hope to see improvements during the remainder of our stay, but as it stands, we wouldn't recommend the Sol Costa Atlantis unless these issues are addressed.

NOT A 4* HOTEL
We staying here for 9 nights at the end of July. we had 4 rooms, all for family. One room had a fridge and kettle while the others didn't. Another kettle was provided upon request. Rooms were small and compact but very clean. The cleaning staff were very friendly.
On our second day, one of our family got 2 drinks at the pool bar and give over a €50 note, she got the change of €20. We did not say anything because we had left the counter before realizing. Day number 5 I went to get my first gin and tonic with the same bar lady and I give her €50 because that's all I had down with me. She done the same, gave me back €12. I asked her about this and she said ''no you didn't give €50''. So I went to reception and got a young manager. The manager came down and told me I was wrong and would not give back the correct change, so needless to say we stopped buying from the young, straight blonde hair lady bar staff member. They didn't have camera's either to back me up. The staff member removed her name badge immediately after this happened
We had Lunch at the poolside bar 2 days and it took forever to come out and was freezing. My advice would be to avoid the pool bar. They rip you off, and if some people had a lot to drink then they may not notice the short changing.
Evening buffet had a good selection for all members but food was always cold, no matter if you were first in the restaurant.
Personally I would not stay here again, location is great but you are better with room only and avoid the pool bar.
There are a lot of lovely bars and cafes nearby and very cheap.

Well past its sell-by date.
All the staff we met were lovely and the view of the sea crashing into the little bay was great. Unfortunately, it is all undermined by lack of investment by the owners.
The large bed was very comfortable, but:
- the balcony rail was falling to pieces
- room flooring had pieces missing
- bathroom mirror had lost a lot of silvering.
Even the furniture in the reception area - surely the showpiece of any hotel - was worn and scuffed.
The buffet food (breakfast and dinner) suffered from poor quality - under-ripe pineapple, over-ripe bananas, tinned vegetables. I was able to see the chef-guidance for some dishes - it wasn't being followed.
A mediocre hotel with mediocre food. Great front-of-house staff let down by their managers.