Catalonia Royal Ses Estaques-Adults Only Mini-hotel

Don’t book!! they will ruin your whole happy mood.

We arrived at the hotel around 10 p.m., and they told us they had not received our reservation (Although it was confirmed on Booking, and we had never received any cancellation notice!!

And the staff said the hotel was fully booked, and they told us to find another place ourselves and pay the difference. At that time, nearby hotels were already charging €500 per night.And it was late night!

We phoned to booking, Booking’s customer service confirmed to us that it was wrong for the hotel to ask us to pay more, since the issue was due to their overbooking. The hotel was obliged to provide us with alternative accommodation free of charge, and if we were not satisfied, Booking would take responsibility to find other options.

After we made a booking complaint, around 11:40 p.m., the hotel staff suddenly told us they had a room available and that they would compensate us the next day. We accepted and stayed.

However, the following day, when we asked at the front desk, the manager Monica’s attitude was extremely bad. She first told us the matter had already been settled the day before, even though we had to leave early. Then she offered us a meal as compensation, but later withdrew that offer and said they would give us nothing, at most just a drink.

Because of the hotel, we lost two hours (which cost us two hours of our party at Hï Ibiza, tickets €120 per person).

The hotel’s behavior was completely deceptive: first promising compensation so Booking would not intervene, then going back on their word. Highly unprofessional and deeply disappointing attitude.

Until now, we even never received any apologies or emails from the hotel.