Renaissance Aix-en-Provence Hotel
Rooms and prices
Description
Mini-hotel opened in 2013. In this mini-hotel 133 rooms, 8 floors.
Policies and conditions
- Private parking is possible on site (reservation is not needed) and costs EUR 19 per day.
- Pets are allowed. Charges may be applicable.
- Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. - WiFi is available in all areas and is free of charge.
- Payment options: American Express, Visa, Euro/Mastercard, Diners Club, JCB, No prepayment
- Check in time: 15:00. Check out time: 04:00-12:00.
Services and facilities
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Outdoor furniture
- Upper floors accessible by elevator
- Reception desk
- Electric car charging
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- VIP room amenities
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Wardrobe/Closet
- Bathrobe
- Laptop safe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Kitchen
- Kettle
- Free Wi-Fi
- Car rental
- Taxi booking
- Spanish
- English
- Italian
- French
- Multi-language staff
- Tour assistance
- Library
- Bike rental
- Barbecue grill(s)
- Billiards
- Barbeque
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Indoor Pool
- Outdoor pool
- Seasonal outdoor swimming pool
- Pool facilities
- Beach/pool towels
- Heated swimming pool
- Business center
- Event facilities
- Fax machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Family/Kid Friendly
- Pets allowed
- Personal protection equipment for staff
- Extra decontamination measures
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Video: Hôtel Renaissance Aix-en-Provence - Drone FPV 4K Oneshot
Map
Reviews
Mistakes happen but they would not reverse the extra charge at the front desk. Will be filing a complaint with Mariott and a chargeback.
Really a lovely place and a great town.
First I was offered an extra rollaway bed for a fee and was asked to see if I wanted one after seeing the room. When I returned and asked for one I was told they were out of beds due to high demand and occupancy. I then asked for extra bedding. I was told it would be sent up and when after an hour and a half, we went back to Reception because no one was answering the phone, we were told that the staff in housekeeping had left and they could not offer us anything.
Unacceptable for a five star hotel. And I happen to be a platinum elite member!
The kids loved the pools (both indoor and outdoor).
1. Staff were all very helpful, friendly, polite, always had a smiling face. They knew my name.
2. Great location: about 10 min walk to bus terminal, to city center.
3. Best concierge services: the manager, Sophie with her team (Saif, Melvin etc) planned our daily itinerary; provided maps , bus schedules; recommended and booked the tours for us; booked train tickets etc.
4. Excellent Front desk services: the manager, Pierre answered my questions with patience and fulfilled my requests as soon as they could.
5. Service at the restaurant were excellent too. The breakfast buffet was very yummy.
6. Our room was spacious, bright and clean.
7. Beautiful paintings thru out the hotel. I highly recommend this hotel. Will go back again for sure.
1. On my last night, I discovered the mattress cover had a blood stain that seemed pretty fresh, which means the cover was not washed from the previous guest-disgusting!
2. I told them I needed a blanket because I was too warm with the duvet, and they brought a dirty brown polyester blanket with hair on that they laid on the bed without a duvet cover- disgusting!
3. The king size duvet that was not used was left in plain sight on the arm chair during my entire stay.
4. Housekeeping was not done before very late in the afternoon, like 3:30-4pm in my case. Which meant no naps.
A luxurious hotel should pay more attention to details.
Price was 2x the normal rate because of the world cup which Im fine but it doesn’t feel valuable anymore.
Breakfast blackout date so If I wanted to get breakfast that would be an additional 26pp pn.
They should have offered something considering price per night was 400 euros.
As a Bonvoy gold member I was not able to get an upgrade which I can understand but I’m not feeling valuable nor the hotel felt that way. Very sad.
Also, parking was restricted! So even less of what you can normally get for half the price.
Ideally, they should also try to have power outletd on both sides of the bed.
We got the bed with hair on it, the water box was open. After calling front desk, the guy switch our room but the new room was smaller than the first one and also had horrible mattress.
I will suggest try and look for different option in the same amount.
Frequently asked questions about Renaissance Aix-en-Provence Hotel
How much does it cost to stay at Renaissance Aix-en-Provence Hotel?
The cost of living in Renaissance Aix-en-Provence Hotel depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Renaissance Aix-en-Provence Hotel?
You can book Guest Room, Family Guest Room, Family Guest Room with city view, Family Guest Room with garden view, Quadruple Family Guest Room, Quadruple Family Guest Room with city view, Quadruple Family Guest Room with garden view, Double Family Guest Room, Double Family Guest Room with city view, Double Family Guest Room with garden view, Panoramic Double Guest Room with garden view, Panoramic Double Guest Room with Skyline view, Panoramic Double Guest Room with balcony and with Skyline view, Superior Double Guest Room, Superior Double Guest Room with city view, Superior Double Guest Room with garden view, Double Junior Suite with balcony and with Skyline view, Executive Double Junior Suite with balcony and with Skyline view, Classic Double Junior Suite with Skyline view, Double Suite with city view, Double Suite with garden view, 1 Bedroom Terrace Double Suite with garden view in the hotel. Please check room availability by choosing your dates