Hotel d'Europe

Disappointing Experience Despite a Charming Setting

We stayed at Hotel Europe in Avignon for one night, from April 30th to May 1st. The hotel itself has undeniable charm—an elegant, old-style luxury with a lot of character. Our room was particularly spacious and included a cute little balcony. The location is also excellent: perfectly situated to explore Avignon on foot.

However, our overall experience was unfortunately marred by a serious lack of consideration for guests’ comfort. We paid around €460 for the night, expecting a restful and high-end stay. Instead, on the morning of May 1st— a public holiday—we were woken up at 9 a.m. (possibly even earlier) by what can only be described as construction-site noise: loud banging, metal being cut, and heavy machinery sounds. When I opened the window, I could see that the noise was coming from some sort of renovation or construction work within the hotel itself.

We eventually got up and decided to check out earlier than planned. During check-out, the receptionist politely asked how our stay had been, and I responded honestly, expressing that it was unacceptable to disturb guests with such intense noise at that hour, especially on a holiday morning. Her response was quite dismissive—she mentioned they were “installing mirrors or something like that”—and proceeded to charge me an additional €26.60 for the use of the parking without acknowledging the inconvenience we experienced.

Let me be clear: this complaint is not about the money. It’s about manners and respect for the guest. When a customer points out that their sleep was disturbed by noise caused by the hotel itself, and particularly when that customer is staying at a so-called 5-star property and paying close to €500 per night, the very least you would expect is a gesture of goodwill. Waiving the parking fee or offering a token of apology would have been appropriate and professional.

We chose this hotel hoping for a restful and luxurious experience. Instead, I left feeling disappointed and unrested. It’s a pity because the hotel really does have potential. But service matters just as much as style—and this was not the service one should expect from a 5-star establishment.

It pains me to say - the hotel and the service and the overall experience was deeply disappointing. Despite the fascinating and rich history, despite the famous and rich, as well as influential nobel people who stayed there over the centuries…and despite a Michelin star restaurant… there is no way I could recommend this place. The ratio price / quality- very poor.
Breakfast- a joke. A 3 star hotel on the highway we got stuck it had more to offer.
Service - absolutely not attentive. Blaze almost. Could not care less.
When we wanted to provide feedback on our experience- the receptionists did not bother to enquire what we had to say and sent us off to trip advisor directly. And then pretended they never had a single complain about the breakfast. Turns out people were complaining about it already in ….2002…
Over 700 EUR for one night - a massive waste of money and an irreparable brand.