Hotel Saint-Martin

Bedbugs/horrible staff

One of the worst Hotels I have ever visited! -and I have been in many places way cheaper and cleaner than this.

We arrived in July at 5 PM, took a quick shower and found bed bugs (bettwanze) in our room shortly thereafter while we were starting to unpack.
Thus, at 5:45 PM we wanted to check out and cancel our reservation, because of the bed bugs.
All we wanted was to leave and have our money returned.

But the reception-woman who at check in had seemed very nice now completely switched character. All of a sudden she understood close to no english and denied any possibility of bed bugs in the hotel. She then insisted we spoke to her manager on speakerphone who spoke some english.

Speaking with the manager prooved to be a lost cause, because she refused to believe that there could be any bed bugs, even though she mentioned in passing (by mistake I assume) that they had the rooms sprayed 3 months earlier.

She then called us fools to her colleage on speakerphone and said we could send an email to her manager, because she herself could not cancel the payment.

We insisted that it should be possible for her to do so, because the room was booked on their own website. When we said that, the receptionist smiled gleefully and said that there was no return guarantee when we booked through their website.
We were then more or less told to leave with no other option than to send an email.

We sent the email and ofcourse - recieved no answer. But to no surprise the money has been withdrawed from our card anyway.

On a sidenote, the room was booked with aircon, but the build in aircon was broken and the room had a noisy mobile aircon positioned in an open window with a big tube hanging out, making it impossible to close the window facing the busy square.

I find it astonishing that a hotel finds it worthwhile to treat their guests like that, when all we asked for, was for them to cancel the reservation and not charge us. Instead they made a huge unpleasent scene in the lobby.

I cannot recommend you strongly enough to stay away from this horrible place and its horrible staff!

We arrived at the hotel at 5 o'clock on the 25th of July. We found and killed five bed bugs on the wall (bettwanze, punaise de lit) by the bed in room 24.

The receptionist and the woman/colleague on the phone would not reimburse us for the night. She checked the room but didn't see any. However we could hear the woman on the phone say that the room was sprayed three months ago, but clearly not enough. On top of that, we overheard her call us fools to her colleague on speaker.

Furthermore the aircon in the room was broken and the room had a noisy mobile aircon in the window with a big tube out the open window to work.