Mercure Centre Alpotel

As an experienced ALL traveler, we have stayed in many ACCOR hotels, and this one is not worthy of the Accor or the Mercure brands.

The reception staff were indifferent to us, failing to help when they could have easily offered help. When we contacted them to ask about parking, they only wanted to point out that our room was not ready yet. They never acknowledged our ALL status and require training in greeting ALL guests.

If you have an important meeting the next morning, you will arrive with sweat stains on your shirt. You will not have control over the room's temperature. The hotel must be aware of this, because when we complained, they had spare electric fans waiting to be sent up to our room. Perhaps they should repair or update the air conditioning instead. The windows are not screened, so you cannot find relief from the room's heat by opening the window.

The breakfast choices were limited - though the lady who runs the breakfast was friendly and professional. She could teach the other staff some of her interpersonal skills.

We stayed two nights and the heat was troubling enough, we considered moving to another hotel. We recommend repairs to the A/C, training of reception staff, and including metric sizes on the parking description in the ALL application so guests can decide if their car will fit in the limited space.

There were several smaller issues with the room as well, but the summary is ... we cannot recommend this hotel until some changes are made.