Hôtel ALBA in Lourdes

I can not stand this hotel. I am so upset we are staying here. It’s horrible. We booked this hotel because of the reviews but it’s very old and outdated. No minibar, cups were in the bathroom and dirty… Room smelled like mold, AC units are filthy and full of dust. Zero maintenance on the AC units. I immediately spoke with staff about the mold smell and was met with condescension and annoyance. We were moved to a different room that did not smell but still the AC unit was dirty and no filter. Also the room was advertised as a 1 (or 2) bedroom unit but it’s a loft. This place is horrible.

Do not stay here. Worst customer service ever. If you want to be treated like trash then come here. Plenty of better hotels in area. Will not recommend anyone to come here. If I could give a 0 rating I would. Bunch of racists

DO NOT WASTE YOUR MONEY HERE! I visit Tampa on business at least 20 times in any given year and have stayed at countless hotels in the area as a diamond member. I wish you could hear the giant nightclub happening in the hotel right now at 7pm on a Sunday night when most people are winding down to prepare for their work trips. The music is so loud it's shaking the entire building. I've called and complained only after being put on hold 20 times before I could even speak to someone and having to call from my cell phone only to be told "deal with it, it doesn't happen every night, and to remember that i'm not paying as much for my room," that's seriously how your employees talk to your customers?!! I was actually going to stay in this hotel this week after our leisure trip ended, but called my company and asked them to cancel after this horrid experience and will be staying with Marriott all next week with my company. But let's start from the top, despite being 5 miles from the airport there's no airport shuttle or any transportation, so enjoy paying $40 for an uber or lyft! I booked a queen room, was given a double room at check-in and when asked if I could at least be transferred into a queen room as the double beds are far too small for my husband was told "maybe on Sunday, but probably not because we could still sell those for more money than you paid," by the front desk associate. He offered me one morning of breakfast in exchange despite me having to stay 4 nights in a double room at almost $1000 (apparently my rate was "discounted" because I used a link provided by a friend to check all rates and selected a friends and family rate which I find hilarious if that's supposed to be some kind of discount as it was more expensive than any other hotel in town and if I had known I was using a friend's special rate would never have utilized it.) Breakfast wasn't actually comped by the way. I went to get a couple of diet cokes and was told by the night associate that I had to pay for them as I was over my provided diamond credit of $30. So either diet cokes are now $16 each or the front desk associate didn't bother to tell the night associate which created another disagreement and me just walking away. All I want now is to check out early, go somewhere that's actually nice for the money I paid, and get a decent night sleep. Oh and on that note good luck with sleeping the walls are so paper thin you'll hear EVERYTHING your neighbor does, and I do mean EVERYTHING. Do yourself a favor, save your money and go stay at a Marriott property.

Stayed there for a week which required intensive physical activity and the food just didn’t cut it. Bland (salt and pepper was my only salvation) or something I wouldn’t eat entirely i.e. fish or onion tart, with the miserable manager making it clear (very rudely might I add) that no, you cannot opt for another option. The room was nice enough apart from the shower that flooded the bathroom with every use, so much so that the carpet outside of it was soggy for hours. I shared a room with three others and there was admittedly a decent amount of storage space. On our second to last day in the hotel the wifi completely cut out. My review would’ve been much more positive in other circumstances but the rude manager of the restaurant (or that’s what I assume he was) made the experience all the more unbearable. I do appreciate the server Valentin though as despite him not speaking much English he was polite and tried his best to cater to me and my colleagues.

The room looked nothing like the pictures online. Apparently they must have one decent room of which they take pics. I would compare this hotel to like staying at a Days Inn in the States. Maybe a 2 star quality hotel at most. Outdated and very basic rooms. No extra blankets. Slick shower with crud in the grout. No bathtub. Room felt like an old college dorm room. (New dorm rooms are nicer than the Alba.) the lobby looks nice, and the place has potential if they would do a major upgrade on the rooms. Also, if your tour company scheduled dinner at the hotel, skip it. Bad. Pay for your own dinner elsewhere.