Palataki

Me and my family have been here before(maybe around 5 years ago)and since we loved it so much and we also were excited about how clean the villa was,we would try every year to come back but the villa that we wanted wasn't available.This year, we gave it another shot and booked the villa we wanted.Since the pandemic, we were scared to book a hotel that maybe wasn't that clean and we could remember that this one had an excellent stuff ,that cleaned our apartment every day!When we arrived everything was clean,but the following days our villa was never cleaned (neither we had new towels)and we asked the stuff about it.They said "they forgot to tell us about the new rules" that basically if we want the service to clean our villa we have to ask specifically about it..so after the third day they "cleaned"(the floor wasn't clean at all, basically the changed our bed-sheets and mopped and we cleaned the pool again by ourselves).It's such a pity,that a nice hotel with a very nice view and accommodations doesn't follow the cleaning rules, especially in a period of a global pandemic.