Golden Sun Hotel

We did not get the room we booked, but a very old one. The hotel is pretty run down. You need a car to stay here because it is far from everything, including public transport. They offer a glass of prosseco for good ratings, so ratings are misleading.

It was a disaster
The stay was the only bad thing about Naxos

The manager treated us so bad
There is plenty of hidden charges
The junior suite room is so small for family of 4
There were ants in the room
The water was so awful
No wordrobe .no kettle
The cleaning is a nightmare
The breakfast was repitative for the 7 days

That was the worst hotel experience I’ve ever had. Service was horrible, did not take us seriously, neither the kids or the adults. The whole crew were laughing and disrespectful. The room we booked had absolutely nothing to do with the one they wanted to give us. After we tried to complain about it they gave us a bigger room but it was dirty. It had horrible bed stains that stank and the beds weren’t dressed probably. On top of the mattress there was a thin bedsheet that was dirty as well. On the master bedroom we found an insect underneath the sheet. Furthermore the bathroom facilities weren’t working completely. The closing of the door was broken, the shower only dropped a couple of water drops and they had one 10ml champoo for 5 people ( the bottle was halfway empty). The pool was not blue like it is shown in the pictures, it is green and has sea plants in it. There are no words that can explain how disappointed my kids and me are. We booked 1 day and we completely spend it trying to search for other hotels. All of the other reviews are fake and not true at all. The hotel is not 300 meters away from the beach and the installations are anything but modern. Big disappointment, my kids had the worst time. Do not recommend please choose another hotel if your reading this.