Janna e Sole Resort

Mixed Feelings – A Disappointing Experience for a Family Stay I’m honestly very confused by our experience at this hotel, so I’ll try to lay out everything clearly in this full review. Check-in & Reception – Extremely Frustrating Our stay started off on the wrong foot. We informed the hotel two weeks in advance that we were coming with a baby and asked if there was anything we should know. We received no reply. When we arrived around lunchtime, we were surprised to learn that check-in wasn’t until 5 PM—information that could’ve easily been communicated earlier. We had also requested a cot ahead of time, but it was not in the room when we arrived. Despite reminding reception during check-in, nothing was done. My husband had to go back and forth from the room to reception three times in 36°C heat, and only after I personally came down visibly upset did they finally bring the cot. The staff blamed ******* for not receiving our requests. When we asked about activities since we were staying for nine days, the receptionist just pointed to some bulletin boards or suggested going to the port. Days later, we discovered that the hotel actually had their own organized tours, which no one told us about. To make matters worse, the air conditioner broke on day 4. Our baby couldn’t sleep because of the heat. Although we were told a technician would come, no one showed up until we physically went back to reception to demand it be fixed. It was a stressful and potentially dangerous situation with a baby involved. Room – Not Family-Friendly The room was very small and compact, making it hard for a family with young children. It also didn’t help that we were placed on the second floor with steep stairs, despite having informed the hotel about our baby. Upon check-in, I reminded them again, but they claimed they were fully booked and only offered a smaller room far from everything. We had no choice but to carry the stroller up and down every time we left the room. Food – Underwhelming for a 4-Star Hotel The food was mediocre. Definitely not up to 4-star standards. The selection was limited, although the kitchen staff were friendly and clearly working hard (often looking stressed). Snacks were disappointing—mostly sandwiches, burgers, or leftovers from breakfast. Only the fries were freshly cooked. Drinks were average. The buffet wines were good, beer was okay, but the cocktail selection was poor and overly sweet. Also, the bars were quite a walk from most rooms, and in the summer heat, it’s honestly not worth the effort. Wi-Fi – Virtually Nonexistent The Wi-Fi was practically unusable throughout our stay. I’m not sure if it works better in certain areas, but in our room and most common spaces, it either didn’t connect at all or was so slow it might as well not exist. I had to rely on my own mobile data the entire time, which was frustrating—especially in an all-inclusive resort that advertises Wi-Fi as a standard amenity. Private Beach – Nice but Inconveni

We were sold a four star all inclusive holiday by tui. This is NOT a four star hotel. It is a 2 star plus at best. We also had to pay for half of our drinks. Anyone who says the food is good at this resort clearly stays in the most basic and cheapest holidays. It was terrible. Burgers left in hot plates for 7 hours straight. Drinks machines never working. Was told there were two bars but was physically told to leave by the French workers. What they don’t tell you is that half of the hotel is only for use by the French hotel coralia guests.(even though they have access to all the other parts too). The adults pool was supposed to open at 9 am but never did till about 9.20. When it did open everyone was told to not use the pool as they were cleaning it.(this was everyday). The other pool had a human poo in it which the staff refused to remove so a customer had to with a bay swimmer nappy. The lady entertainer (who sang the same five songs every night) (I now know the words to most Adele songs)had her tips stolen. A customer had her bag stolen from the dining area. Every night they shut half the grounds off for the hotel coralia guests to have their own entertainment. Our bedding wasn’t changed once in the 10 nights we stayed there. The air conditioning unit leaked water constantly. The shower door fell off. The shower screen had a big chunk taken out of it so was sharp. We also had to pay for half of our drinks even though we were all inclusive. There is a cocktail menu but you are only allowed one cocktail. Children playing football in the dining area whilist people are eating. The staff are incredibly rude as soon as they see the colour of your wrist band. The tui rep is very rude(all messages saved to my phone off the tui app) I have raised a complaint with tui and I’m also in contact with the ombudsman. It absolutely baffles me that people say how wonderful the place is. I would love to see their face if they actually stayed in a four star hotel and not a 2 star plus. Don’t say I didn’t warn you of you carry on and book this hotel. Unless your French and booking with hotel coralia of course.