Resort Riva Degli Etruschi

Deeply disappointing and distressing stay – never again

We came to this hotel expecting to relax and enjoy our vacation. Unfortunately, it turned into a very stressful and uncomfortable experience for our whole family.

From the very beginning, our room was infested with mosquitoes, leading to numerous bites all over our bodies, including on our young child. The bites were painful, inflamed, and made it impossible to sleep peacefully. At one point, we even found a small insect in the room — we’re not entirely sure whether it was a bed bug or not, but it was deeply alarming.

After raising the issue, the hotel eventually offered us a new room. Sadly, the exact same problem occurred again — we were still being bitten and couldn’t rest properly.

We contacted Booking.com multiple times to request help and a change to our stay. They told us they would contact the hotel and get back to us immediately, but we received no further response, despite several follow-ups. This lack of support only added to our frustration.

Our vacation was supposed to be a time to relax — instead, it was disrupted, stressful, and physically uncomfortable. We felt completely abandoned, both by the hotel and by Booking.

➡️ In short:
• Severe mosquito problem
• No effective solution from the hotel
• No timely help from Booking
• Vacation ruined

We would never return to this place, and we would not recommend it to anyone who values hygiene, peace of mind, and customer service.

Don't trust this hotel, they will steal your money!!
My wife and me checked in with one 11y. and one 13y kids.
The receptionist Martina controlled the passes, told the restaurant buffet prices and said "your kids don't pay".
During checkout they invoiced the buffet for the kids too!!!

This hotel is a bit of a contradiction …

Rooms: I’d go as far as saying terrible. They are dated, so old, smell funky and are ridiculously small. The shower is so claustrophobic… but you don’t get enough hot water to stay in there long enough anyway. The linen smells damp and looks as old as the room. You don’t get any wifi!!!!!!! Enough said. But you do get aircon which surprisingly works well. And the towels are wrapped in plastic, so at least you know they are clean.

Breakfast: Is substantial with a decent variety. But service is slow. Your coffee is cold by the time they bring you a tea spoon. Instead of feeling like you’re in a luxurious hotel it instead feels like you’re at school camp dodging milk spills on the floor.

The Beach and Location: Actually perfect, a close stroll to San Vincenzo Village. A lovely beach. And, you wouldn’t believe it BUT the wifi reception is strong !! Oh but you need to use the same towels for the duration of your stay, otherwise they charge you €20 / towel every-time you change it.

Conclusion:
It’s trying to be the 4 star resort that it probably was back in the 1970s, and charge like it still is - however falls so very short of anything you’d wildly expect in 2025.

If you have a tribe of children. It’s a good spot.

If you are looking for romance, luxury or anything in between. Definitely not for you, probably would avoid - like I wish we had.