Pausania Inn

Upon arrival at the hotel, you were shocked to find rats in your room. This is not only highly unsanitary but also poses a serious health risk. The presence of rats indicates a severe lack of proper hygiene and pest control measures in the establishment.
Furthermore, the room was in an unacceptable state of cleanliness. The bed, bathroom, and walls were marred with unsightly stains and dirt. A hotel room should be a clean and comfortable space for guests to relax, but your experience at Pausania Inn was the complete opposite.
In addition to the cleanliness issues, there were several other concerning aspects of the hotel room. The air conditioning was faulty, leaving the room uncomfortably hot and stuffy. The water pressure in the shower was insufficient, making it challenging to take a proper shower. The furniture was worn-out and in dire need of replacement.
The lack of soundproofing in the room resulted in constant noise disturbances, making it challenging to get a good night's sleep. The overall ambiance of the hotel was unpleasant, with outdated and shabby decor throughout the common areas.
Moreover, the hotel staff displayed a lack of professionalism and responsiveness. When you brought the issues to their attention, they were unhelpful and dismissive, failing to address your concerns adequately. As a paying guest, you deserved better treatment and prompt resolution of the problems you encountered.
We want to express our extreme disappointment with our recent stay at your hotel. Upon arrival, we encountered severe issues, including rats in the room and an overall unclean environment. Due to these unacceptable conditions, we made the decision to leave immediately and did not spend a single night at your property.
We are formally requesting a refund for the entirety of our reservation as the experience was entirely unsatisfactory and rendered the accommodation uninhabitable.

There was no kettle in my room when we arrived late. No booklets to say what times breakfast or what time dinner starts. Very quite apart from the dog barking all night long. The same menu every day & night. Very disappointed.