Masseria Le Mandorle in Ugento

Don’t bother with this place, it’s literally a scam.
It looks nothing like the pictures, it’s in the suburbs of some small town, not even cute. They call it a Masseria to deceit tourists.
So first we were disappointed by the look of it, no flowers or trees like the pics suggest, everything looks run down. Breakfast? It’s bad. Then the room? The safe wasn’t even built, and the AC wasn’t working. 3am, woke up, asked for someone to do something about it, as it was boiling in there. No one was speaking English, nothing got done about it.
Next day we asked the manager if it was possible to cancel the trip as we didn’t want to stay in this place. They agreed on a refund. One year later, multiple calls, emails, we never got the money back. I still really can’t believe they lied to our faces. 1k£ lost. The worst experience I’ve ever had in a hotel. Don’t go there.

Booked this at the beginning of July 2023 for 4 nights. DO NOT RECOMMEND AT ALL. What supposedly to be a 5 star hotel there’s no parking and arriving at the property and couldn’t find anyone when I did … no one really helped with anything.

Building: run down and needed a deep clean all around.

Location: in a crap neighbourhood - not even a “farmhouse” or “farm stay”.

Breakfast: limited food and flies all over the place again - not sure I know any properties with 5* that has so many flies in breakfast buffet 🤣

Dinner: not available at the time of stay.

Room: A/C didn’t work - was fixed briefly but was left opened and was full of dust (see photos) a/c stopped working in the night again, safe wasn’t built, window above the door didnt have curtains so we were woken up at the crack of dawn. Bathroom was like an Airbnb bathroom - not really 5* quality again.

During my stay, I encountered several issues that deviated from the facilities and services advertised at the time of booking - this feels like a low 3* hotel for me. As a result, we left the property, and the hotel staff kindly offered a change of rooms which we declined and then a refund for the remaining nights of my reservation, provided that I did not write a negative review. While I appreciate this gesture, no refund was ever received.🤣

needs service improvement overall.
air condition never worked. service during breakfast was extremely slow and not attentive.
Toilet still has hair ( from previous occupants) when we checked in. Walls are thin, can hear lots of noise from next door or even corridor.