Hotel Robert's Port in Mikolajki

I took my girlfriend here for 2 nights. Room looked a bit old, but it had its charm and it was clean and tidy. Great value for money. If only they’d also have napkins in the room, it would be even better.

I saw some people here complain about the service from the staff, we were very pleased with the attitude of the staff, and most of them spoke english on our stay. Big shoutout the waiter gentleman in the restaurant during the evenings.

The restaurant food overall was good, but very pricey (ordering from menu). And the plesniak dessert was so sweet we barely could finish it.

Few things we didn’t like in our stay.

1. The pool area has a limited opening availability. We would enjoy a late night unsupervised Jacuzzi at the pool area or even in the garden if it would be available.
2. There are no transport or shuttles to and from the city operated by the hotel. Making us rely on taxi, which is 8pln per km (the taxi companies say they charge 4pln per km, but end up charging double because “they need to cover their trip to pick us up”). This is highly suspicious business model for us. The receptionist recommended the same Janusz taxi driver to everyone (who charges the same way as others). At the end of the day, you either drive to the city or take a taxi, otherwise it’s a 1 hour walk.
3. The receptionist could have also warned us that nothing is open in the city during November (its a ghost town and there is no reason to visit it), and could have advised us to not take the super expensive taxi for no reason that he eagerly called for us knowing of our plan to visit the city.
4. On the website promotion, when you book it says that the bowling and pool table and table football is available with the booking, but it could be clearer and say that it is charged separately.

The hotel overall makes a good impression, the rooms were okay. Nothing high-end, but clean and functional, and we really can’t complain. The location near the water and surrounded by nature is lovely, and the housekeeping staff were very professional and kind. As a bonus, the hotel also offers some nice entertainment options: bowling, billiards, and the opportunity to dance in the evening when music is playing, among others. These extras definitely add a pleasant, more relaxed touch to the stay. Unfortunately, the entire experience was deeply undermined by the poor service in the hotel restaurant, specifically by a waitress named Amelia (the name was given to me by other hotel employees after I asked). My partner and I were hoping for a romantic, memorable evening a peaceful atmosphere, a cozy setting, and candlelight at the table. Unfortunately, for most of our dinner, we sat at a “dark”, completely unprepared table, even though candles had already been placed there. Waitress named “Amelia” walked past several times and ignored them entirely. Only at the very end of our meal did she finally light them by that point, it was meaningless. Throughout the evening, she seemed mentally absent as if she were preoccupied with personal issues, perhaps family drama, stress, or something else entirely. At times, it honestly felt like her mind was already on vacation or thinking about her next day off. But in hospitality, especially in a setting that presents itself as premium, personal matters must be left at the door. Guests come here to relax, not to carry the emotional weight of the staff. To be fair, maybe it was simply a bad day for her, she was unusually quiet, perhaps tired or distracted. We all have those moments. But at the same time, a job is a job, and when you represent a high-standard hotel, your attitude and service directly shape the guest experience. On top of that, she struggled with even basic English, which made communication surprisingly difficult and frustrating. I’m not sure if I was the only guest experiencing this, or if this is a broader issue but in a hotel that clearly caters to international visitors, this should never be a problem. No real effort was made on her part to make communication easier or more pleasant.
When serving foreign guests especially when there’s a significant language barrier, the minimum should be a warm, helpful attitude and a clear willingness to engage. Sadly, none of that was shown. There was also a general lack of attentiveness and professionalism, for example, dishes were brought and cleared in silence, without a word or even eye contact, making the whole experience feel rushed and impersonal. I understand that some guests might overlook such behavior or not pay much attention to these details. However, we value high service standards in the places where we choose to rest and spend our time. When a hotel presents itself as a premium destination, the guest experience should consistently reflect that promise, in every part of the service, including the restaurant. All of this added up to a deeply disappointing dinner, one that should have been special. I say this with real regret, because the hotel itself and the surrounding area are absolutely charming. The peaceful nature, the proximity to the Masurian lakes, the calm surroundings, all of it shows great potential. I will probably return to this hotel someday but I will absolutely not return to the restaurant if that particular waitress is still working there. As long as Amelia remains part of the restaurant staff, I’m unable to give this hotel a 5-star rating. I apologize for the length of this review, but I felt it was important to share my experience thoroughly and honestly especially so that future guests, both international and Polish, can manage their expectations, and perhaps consider dining elsewhere, or at least avoid being served by this particular waitress. I hope that the next time I visit, I'll be able to give five stars with a clear conscience.

We have had a night in economy bungalow. A nice view from terrace to the lake, trees and other bungalows. Enough cool room, so suitable for hot summer. Refregirator, kettle, Herbapol tea, bottle of water in room. Clean room and territory. Quiet place among trees. Wifi just in main building. Pleasant staff. Unique delicious breakfast, tasty coffee. Pool with warm water. Kids game room.
So it was nice stay for 1 night.

Nice place, three saunas, big basin

Super!!! Food, relaxation and atmosphere, everything 🔥 Thank you for the weekend spent with you👍👍👍

A wonderful hotel that meets all the necessary requirements for a good rest and work. Very good design, where the convenience and comfort of guests are the main priorities.

I would like to give Piotr Płaziński word of thanks for his assistance in organizing the stay in the hotel for our company.
Special thanks to Beata Kłos, Emilia Łazarska, Ola Kołdys for the great service. You made the dinner at Tavern comfortable.

We highly appreciate the services the staff of the hotel has provided.
Hotel Robert's Port **** Lake Resort & SPA should definitly be visited once again.