Cassia Phuket - SHA Extra Plus

Rooms and prices








Description
Modern and comfortable hotel in a large resort complex on the shore of the lake is great for all groups of tourists. You will find bright spacious rooms and a friendly atmosphere.
Built: 2015
Location: in the district of Bangtao beach, Laguna Phuket complex, 18 km from the centre of the nightlife of Patong beach, 20 km from Phuket airport .
Consists of seven-storey buildings.
The hotel has 251 rooms.
Beach: a private area on the public sandy 150 m from the hotel (2 coastline). Umbrellas and sunbeds for a fee.
Deposit on the arrival day!
Attention! In the period from November 2016. will be building another hotel building: some of the rooms, but only sold as “ROH” – can be partial views of construction.
Other categories will be placed overlooking the garden /pool/lake, so they will not be affected by views of construction works.
Time of work: 9:00 to 17:00, - possible noise.
The work will be suspended for the period 24 December 2016 7 January 2017.
On the hotel territory: Spa (Chill Chill), bars: 1, Luggage room, restaurants: 1 (international cuisine), Laundry, swimming pools: 1 (open)
Attractions: Thai massage with charge
For children: children's pool: Yes, kids club
The distance to the nearest airport is 20 km.
Policies and conditions
- Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for THB 1,187 per person per night when using an existing bed.
People 4 years old and over stay for THB 1,187 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. - Pets are not allowed.
- WiFi is available in all areas and is free of charge.
- Free private parking is possible on site (reservation is not needed).
- Payment options: American Express, Visa, Euro/Mastercard, Diners Club, JCB, No prepayment
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- Dryer
- Fire Extinguisher
- Outdoor furniture
- Upper floors accessible by elevator
- Reception desk
- Non-smoking rooms
- Interconnecting rooms available
- Fridge
- Family room
- Smoke Detector
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Linens
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Restaurant
- Snack bar
- Kitchen
- Microwave oven
- Coffeemaker
- Bottled water
- Kettle
- Free Wi-Fi
- Shuttle
- Area shuttle
- Car rental
- Airport transportation
- Transfer services
- Russian
- English
- Multi-language staff
- Chinese
- Tour assistance
- Bike rental
- Barbecue grill(s)
- Mini golf
- Picnic area
- Barbeque
- Sun Deck
- Parking
- Parking nearby
- Water park
- Swimming pool
- Spa tub
- Outdoor pool
- Beach facilities
- Private beach
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Fax machine
- Meeting and presentation facilities
- Conference Hall
- Table Tennis
- Fitness facilities
- Golf course (within 3 km)
- Gym
- Doctor
- Massage
- Beauty services
- Spa
- First Aid Kit
- Playroom
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Kids' TV Networks
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Map
Reviews
Pros:
- Design is modern, colorful and nice
- Staff are super helpful and always keeps smiling!
- Pool area is great
- Gorgeous beach and very reliable water shuttles to it.
Cons:
- When booking a room with no lagoon view it is actually means that you are road view, and the isolation is extremely bad!
- Breakfast lacks variety, especially for kids.
- Location is a bit isolated from anything in the island. If you are a clubber or any young spirited person, this is not the location for you.
However, in addition to confused crew at the front desk, one shouted at me when I was asked multiple times over the phone the number of people for pick up by their tuk tuk at villa market (perhaps due to connection issue or language barrier) and finally I reiterated the number more loudly as I thought maybe she couldn't hear me. I got told off to calm down and got hang up on the phone..?!! Overall it's not a bad hotel but it's not 4 star service and quality for sure, breakfast was the same everyday for the 4 days we were there, no one seat you and we had to roam around and wait for people to leave their table on one morning with two kids with us, you need to bring your luggage to and from your room, the advertised kids club is also just a playroom with no one in charge and having one is a priority got us each time we travel so we were very disappointed. We had a good holiday nonetheless and the shuttle services and pool and beach were great but for that price there's other better options for family and we'll likely not come back
The connected pools are lovely with beautiful views over the lagoon to the beach where the shuttle boats take anyone wanting to have a beach visit.
The staff are very friendly and helpful.
Breakfast is busy but we'll catered with lots of options for all dietary requirements.
The room was really nice —modern, clean, with a comfy bed, and the view over the lake was perfect! It really made for a peaceful and relaxing atmosphere.
What stood out most for me was the staff. They were incredibly friendly, full of energy, and always willing to go the extra mile to help. Whether I had questions or needed assistance, they were always there with a smile.
The amenities were also great. I enjoyed the pool, which was clean and well-maintained. The private beach was a great addition, though I did miss having a beach bar or beach club to enhance the overall vibe.
Overall, I would recommend Cassia to anyone looking for a comfortable and enjoyable stay in Phuket.
Other than this everything was really nice. And service staff made everything great.
Very kids friendly, everything is so colorful and staff loves kids.
The hotel is not that modern but location and staff make it vibing. Good for families. For couples I'm not sure cause it's quite a kids vibes everywhere)
They have rooms with beautiful view to the lake and sea.
It's always a pleasant experience here. Thank you, Cassia. Especially Chantelle and Ice. These girls are always helpful and above that!
I asked the reception whether I could change to other room or not. I wanted to get rid of that noise. They said that the hotel was fully booked and I had to wait to the next day. However the next day when I asked they still said that could not find another room for me and told me to wait for 1 more day. But the room could be small because all rooms with the same types of my noisy room was fully booked until 1 week later.
Because I will stay here for 2 months due to my work then it is ok to wait for 1 week but I could get the same big room. So it is a good thing to wait. One week later they changed me to the room which is really small compared to the noisy room. So I had waited for the whole week for nothing. Why they did not tell me at the beginning? I asked them if there is other room like my initial room. And they said this is the best they can do.
I know the hotel is fully booked but 1 week of waiting returned nothing but worse. Not to mention that they knew all their booking and told me to wait 1 week to arrange. But after all nothing changed. They also knew that my initial room has the problem with the water machine but still cannot find the solution for it. Wasted my 1 week and really disappointed for what they have done.
Rather than that, I think the hotel is a good place but just really bad in how they manage to resolve an issue that a guess got
Frequently asked questions about Cassia Phuket - SHA Extra Plus
How much does it cost to stay at Cassia Phuket - SHA Extra Plus?
The cost of living in Cassia Phuket - SHA Extra Plus depends on the date, rate, number of guests etc. Enter your dates to see prices.
Is there anything special for children in Cassia Phuket - SHA Extra Plus?
Cassia Phuket - SHA Extra Plus offers Water park, Children's playground and Kids' club specially for kids
What are the check-in and check-out times at Cassia Phuket - SHA Extra Plus?
Check-in at Cassia Phuket - SHA Extra Plus is possible from 15:00, check-out is until 12:00.