Alican Izba House

The photos of the deluxe(!) rooms at Alican Pension are not true and do not show the real terrible rooms. Attached, you will find the most recent photos and video from summer 2024, currently advertised as deluxe.

We felt deceived by the advertised photos and expected the amenities listed: a TV (where is it?), tile flooring, soundproofing (seriously?), a garden view, hypoallergenic features (hahaha) and a drying rack. The deluxe rooms fell far short of these expectations and were a stark contrast to the misleading images. The attached evidence speaks for itself—you can judge the quality, or lack thereof, of these rooms. There was no TV, and consequently, no satellite channels. The so-called garden view was nothing more than a white wall. The terrace had two plastic chairs, but it was more like a doorsill than a proper terrace. I didn't measure the room to see if it was the claimed 25m², definitely smaller.

These deluxe rooms are part of a large, old wooden building, with 6-8 rooms in total. You can easily hear everything—people walking, snoring, sneezing, or even worse from toilets. The room had a dusty smell, likely due to the carpet flooring. And if you want a fridge, be prepared for the noise, which will make sleeping impossible. When we raised these issues with the staff, the staff shamelessly laughed it off and offered no alternatives. I felt that they were making fun of us. This seems to be their standard practice. Terrible business.

On the bright side, breakfast was okay—nothing special, just mediocre.

Unfortunately, we arrived late in the day and couldn't make a last-minute cancellation or look for alternative accommodations.
I have stayed in Cirali many times before and know there are plenty of other places that meet expectations.
I would not stay here again and cannot recommend this pension to anyone.

Edit 1 (2024-08-28): From my experience, Alican Pension in Cirali is unreliable, as you can never be certain if you'll end up with a terrible, smelly room upon arrival.
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It seems that blaming customers is a core practice at Alican Pension.

Accusation 1:
Their first response: "It may help you more if you look at where you made the reservation and let us know exactly what you want and in the photos."/"Rezervasyonu yaparken nereye yaptığınıza bakarsanız fotograflarda ve ne istediğinizi tam olarak bildirirseniz size daha çok yardımcı olabilir.ucuz odayı seçmişsiniz."

They are accusing us of lying about booking and staying in the wrong room. Thankfully, we booked through a reputable international company, and we reserved two "Deluxe Family Rooms," as proven by the attached photo. Are you suggesting we did not stay in a Deluxe Family Room?

During our face-to-face conversation, Alican Pension staff mentioned they would love to help when we confronted them. However, they said that other guests who booked for longer periods had the right to stay in the "Deluxe Family Rooms". Is Alican Pension double-booking 'Deluxe Family' rooms? I distinctly remember the staff asking for my approval for this absurd and unreasonable comment.

Accusation 2: "Öncelikle odayı temiz kullanmayı ve bırakmayı öğrenmelisiniz ki bizim hatalarımız var ise düzeltilebilir." "tabi odayı kullanımınızda önemli."
I find these comments laughable and pathetic. Please, enlighten us more how we should tidy up and behave in the grand Alican pension. I'm quite anxious now — how can we possibly meet your expectations? What exactly does Alican Pension expect us to do after our stay? Should we vacuum the room, renovate it, or perhaps even buy a TV?

In several of your comments, Alican Pension insinuates that we opted for a cheap stay, and therefore, we deserve this terrible experience. If you had been honest and transparent with your descriptions and photos, I wouldn't have any complaints.

We have submitted an official complaint to the booking company regarding our reservation/experience of two "Deluxe Family Rooms" at Alican Pension.

Terrible experience! We had booked a room with two friends of mine via booking.com and when we arrived the owner found a lame excuse that something was wrong in the system and he asked for 100 euros more to give us the room!!! We were shocked and we asked to cancel the room and we left. Unacceptable and unprofessional behaviour. Save yourself the trouble and look for something else.