Tasigo Mini-hotel

Issue with Booking at Hotel Tasigo Eskişehir – Discrepancy and Guest Policy Concerns

A frustrating experience with a recent booking at Hotel Tasigo Eskişehir, made through Trip platform.

Upon arrival at the hotel, I initially inquired about room availability directly at reception and to view rooms. I was quoted a significantly higher rate than what was listed on Trip.com. When I showed them the lower price on the app and asked if they would match it, I was told they would not. However, the receptionist confirmed that I could book the same room through Trip.com and return with the confirmation.

After booking the King Room via Trip.com, the hotel insisted that only one person could stay in the room unless we paid an additional fee. This was despite the fact that:

The room type was clearly for two people,
Only one breakfast was included (which we accepted),
And no restriction on guest number was mentioned in the listing.
It took a prolonged discussion and escalation to the manager before two guests were allowed to stay—only after unnecessary argument and delay.

Additionally, the rate for the second night on Trip.com was significantly higher than the first night. I strongly recommend Trip.com highlight or suggest booking the entire duration of a stay at the outset, rather than booking night by night, to ensure guests lock
in the best rate and avoid such discrepancies.

Truly one of the nicest hotels I have ever stayed in. Staff were kind and helpful from checking in, to ordering taxis, etc. The room was incredibly comfortable (although I also found the shower to be confusing as other reviewers noted) and the property was gorgeous. The breakfast was like nothing I have ever seen before and was so so delicious. If you are in Eskisehir and looking for an upscale stay, this is THE hotel.

We had high expectations of this place. It’s advertised as a top notch getaway destination with immaculate attitude to guests. We were mistaken.
No one at the reception welcomed us upon arrival and helped with the suitcases.No parking or vale service was offered.
The shower in the room is very inconvenient. I couldn’t use it, had to use the shower in the spa area.
The wifi password didn’t work.
And this is a 5 star hotel with 160euro rate for a standard BB room.
A very overrated place.
There are other food hotels in the city.

I recently had the pleasure of staying at tasigo, and it exceeded all my expectations. The staff was incredibly welcoming and attentive, and the room was immaculate, spacious, and beautifully decorated with top-notch amenities. The pools were spectacular, especially the therapy pool, ice pool, and salt salon, which provided unique and rejuvenating experiences.

The on-site restaurant was another highlight, offering delicious meals with a diverse menu and an outstanding breakfast buffet. Overall, the combination of luxurious accommodations, exceptional service, excellent pool and spa facilities, and a great restaurant made for an unforgettable stay. I highly recommend it for a truly exceptional experience.

There were two negative points in my opinion, which I feel I must mention. Firstly, as a five-star hotel, I believe that toiletries should be free of charge. Although the hotel provided unlimited hot and cold water, items such as toothbrushes and toothpaste were not complimentary. Secondly, we had an issue with one of the staff members who was exceptionally rude and angry, which other guests also noticed and complained about during breakfast. I informed the manager after breakfast, and they assured me they would address it, but the incident significantly disrupted the tranquility of our meal.

Excellent place for relaxation. Beautiful facilities and very cooperative staff. I arrived very late and Ibrahim at front desk was very welcoming and supportive.

It was one of the best hotel experiences I have ever had
the rooms were clean, staff was very friendly, the spa is Integrated and breakfast was literally perfect
I definitely recommend 💯

Absolutely stunning, Location, lobby, service, ambiance, all very impressive and room was very comfortable. Delicious food was part of this unforgettable stay, thanks so much for this well thought piece of art.

Update: Manager Ercan finally helped us move to a new set of rooms with A/C. He had no idea I had been calling for 6 hours with no one calling me back. After that the stay was lovely. Hope the hotel staff become better at elevating problems to solve them, instead of hoping they go away.

If you're looking for a top-notch hotel experience, look no further than one of the best hotels in Turkey. You'll be treated to unparalleled services, a lavish spa, and mouthwatering cuisine that's sure to satisfy your every craving.