Nirvana Cosmopolitan Hotel - Convention & Sports Center

Dear [nirvana] Management,

I am writing 👎👎👎to express my dissatisfaction with my recent stay at your hotel. I had high expectations based on your advertising and reputation, but unfortunately, my experience did not reflect what was promised in any way.👎👎👎

Firstly, the cleanliness and hygiene standards were extremely disappointing. When we arrived and entered our room, the bedding, including the pillows and sheets, was far from clean. They were visibly stained and looked unkempt. This was completely unacceptable, especially for a hotel that claims to maintain high cleanliness standards.

Moreover, the bathroom facilities were in poor condition. The shower was broken and could not be used properly, which caused significant inconvenience during our stay.

Additionally, the spa facilities, including the sauna, jacuzzi, and pool, were either not working or were poorly maintained. This was a major reason for selecting your hotel, and the fact that these amenities were unavailable was very disappointing.

The food and desserts were also of very poor quality. They were not fresh, and the overall taste did not meet expectations. Given that meals are an essential part of the stay, this added to my dissatisfaction.

Considering these issues, I would not recommend this hotel to anyone. The service and facilities were far from what was advertised, and it was not worth the money paid. I have taken photographs and videos as evidence, which I am prepared to share publicly to ensure that other potential guests are aware of the reality of staying at your hotel.

I expect a response to this complaint and would appreciate if you take immediate action to address these issues. It is important for businesses to provide what they promise, and I hope my feedback leads to improvements for future guests.

Sincerely,
Hamed.

Felt promising with the hotel where everything seemed modern and seemingly new. However, after a long day touring around different cities, i was looking forward to head to bed early but the hotel management somehow allowed a party to happen in the middle of the hotel where ALL rooms have to listen to them blasting music and heavy bass late into the night with zero respect to their other guests. This place is not family friendly and not vacation friendly. Will not recommend this place. Checked other 1 star reviews and this loud music blasting seems to be a huge problem for this hotel. Avoid at all costs if you’re looking for a place to rest and relax!

Bad experiences for that amount of money payed!

First, we came here in mid october especially for the heated pool and the spa to enjoy them despite any weather conditions. But both of them were in "summer mode" and freezing cold (even the whirlpool) although the whether was getting cold. Not even the hamam was heated therfore not usable, which we didn't even experience in low price Hotels in Turkey.

Second, the Hotel has a PA (personal aassistant) service via Whatsapp that's causing many problems, which we as customers had to endure. From missing bed sheets, that they didn't care to take care of, so we could not go to sleep late at night, a requested topper that came one day later, generally late replys, booking problems in the hotel and no accountability for any of them.

For example, we booked a padel court inclusive rackets and balls via the PA, who offered and confirmed it for 15€ per WhatsApp only to get to the Sportscenter and to be told, that it actually costs are 50€. The fact, that the fault is on the PAs side was not his concern, the manager(!!!) of the COSMOS sportcenter told us and persisted we now have to pay more than the triple price.

Even if you try to avoid the PA-system and go the classic way with the reception, they will either direct you to your PA, because they don't want to deal with your problem or they don't speak English and further you to every other colleague who may understand you.

So for the bedsheets we talked to 6 different people at the reception and it took 1 hour to actually get them. We were so angry, we had to cool off to go to sleep.

The little things like shuttle services to the beach that don't come regularly or some days not at all, despite a sign that claims, the shuttle comes every 10 min, missing ceiling lights in the room, unironed bed sheets, tapestry in the room that's coming of, curtains that don't close the whole window, tiles that are broken etc. we tried to overlook, but they add up.

All of this happened in an extremly expensive, wanna be luxury Hotel on one of the most known beaches in Antalya.

Since the negativ things ruined our stay, I won't comment on the many positive things.