Sheraton Suites Old Town Alexandria
Rooms and prices
Description
Discover the elegance of historic splendor at Sheraton Suites Old Town Alexandria. Nestled in cobblestone streets and captivating architecture, our hotel in Alexandria offers a blend of timeless allure with modern comforts. Located near lively King Street, the serene Potomac River Waterfront and Arlington, VA, our hotel is your gateway to exploring the area's heritage and attractions. Immerse yourself in local culture and charm by visiting fascinating museums and boutiques, or venture further to explore DC. Delight in culinary excellence at our in-house restaurant and bar, where American cuisine meets locally sourced ingredients for a memorable dining experience. Our Old Alexandria hotel suites boast free Wi-Fi and dedicated workspaces to keep you connected and productive. Experience unparalleled comfort and let the Sheraton Signature Sleep Experience lull you into a blissful sleep with plush linens and soft pillows. Elevate your stay at our Old Town Alexandria hotel, where historic charm meets modern luxury.
Hotel opened in 1990, renovated in 2008. In this hotel 247 rooms, 1 floor.
Policies and conditions
- Child Policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: A la carte Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs Fee: US$100.00 per room per night
- Service Animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 21 years old
- Paying at the Hotel: UnionPay, JSB, Visa, DinersClub, AmericanExpress, MasterCard
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Newspapers
- Gift shop
- Express check-in/check-out
- Garden
- Terrace
- All Spaces Non-Smoking (public and private)
- Electric car charging
- Non-smoking rooms
- Room service
- Interconnecting rooms available
- Fridge
- Family room
- VIP room amenities
- Cable TV
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Linens
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Breakfast
- Restaurant
- Vending machine
- Microwave oven
- Coffeemaker
- Free Wi-Fi
- Car rental
- Airport transportation
- Transfer services
- Spanish
- English
- Multi-language staff
- Sun Deck
- Parking
- Parking nearby
- Garage
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Golf course
- Fitness facilities
- Gym
- Family/Kid Friendly
- Pets allowed
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Video: Sheraton Suites Old Town Alexandria Review - Alexandria , United States of America
Map
Reviews
I was checked in by a girl who was in training.My room was prepaid so she said she needed my card to charge me $32 for parking. Once I inserted my card and it said approved and asked me to sign, she hit buttons on her computer so she then asked me to insert my card again. When I reached my car I double checked my card and she charged me $300!!! When I went back inside I explained that she only said it would be $32 for parking and she told me that her system glitched and I would receive my money back in the morning. The next morning I went back to her and told her the charges were still there and she tried to tell me it wasn’t her. I clearly remembered she helped me yesterday and asked her why she would lie and she said “oh yeah I did work yesterday” and then told me I’ll just have to wait for the money to get back on my card and that she wasn’t sure and told me I could leave since she checked me out. I’ve stayed here before and never had these issues. She took $300 that I had planned to use on my vacation. She should not be working front desk with a lack of customer service and not being to conduct transactions
I ordered breakfast in restaurant , it was served and was not even warm, I ordered rye toast and was given something else ( white?)
Rich
This was one of the worst hotel experiences i have had, primarily because the air conditioning in our room was not working and the hotel response was inadequate. The room was warm when we checked in, and did not cool off despite several attempts to adjust the thermostat. When I finally called the second day, I was told the staff knew the air-conditioning wasn't working, but didn't inform us at all. They did not offer to help us change rooms. They promised a fan, which didn't show until I called again.
They said it was "being worked on," but there was no air conditioning during our 3-night stay.
What frustrated me the most was the lack of communication and response. They did not say anything until we called. There was no offer of extra water, ice, more fans, a different room, or anything.
I stayed at this hotel for five days and four nights, and it was one of the most uncomfortable experiences I’ve ever had. The biggest issue? No air conditioning. In the middle of a warming climate, this was completely unacceptable. The hotel had no immediate solutions—no extra fans, no room changes, nothing. By the third night, they finally managed to provide a fan, but all it did was push the same stifling hot air around. Getting proper sleep was impossible.
To make matters worse, the windows didn’t even open. Unlike better hotels that allow windows to open slightly for fresh air, this room felt like a sealed oven. There was no way to let in any kind of breeze, making the heat even more unbearable.
The discomfort didn’t stop there. The bathroom door was so paper-thin that there was zero privacy. Every little noise carried straight into the rest of the room, making for an awkward and unpleasant experience. And as if that wasn’t enough, the pull-out couch was an absolute joke—completely uncomfortable, even to sit on which was all it was used for.
While trying to avoid the furnace that was our hotel room and hallways we decided to cool down at the patio. Everything was okay until we saw a mouse running across the brick planters. Absolutely disgusting.
A hotel is supposed to provide rest and relaxation, but this stay was nothing but frustration and exhaustion. For the price and expectations, this was a complete failure. Do yourself a favor and stay somewhere else with proper facilities that will make your stay comfortable and enjoyable and up to par to the health department expectations.
This was such an absolute disappointment to start our vacation with.
First, we booked from the Marriott website and it allowed me to book a suite with club access. We were specifically looking for that amenity for our first trip to see our Capitol. Booking this type of room, of course, meant that it was much more expensive than an average room. Upon arriving, we were informed at check in that there is no club lounge and it is under construction. We were given a voucher for a little (and not good) breakfast buffet in the lobby each morning. When I inquired about the 24/7 access to free soda, water, and other non alcoholic beverages, we were told we could call for a few bottled waters in the room. They then proceeded to give us a coupon for 15% off a drink at their bar in the lobby in replacement of the free cocktail and hors d'oeuvres that we paid to have access to in the evenings.
The front refused to speak about refunding the price difference and felt that free lobby breakfast was enough to account for the hundreds of dollars that I was charged for a service that their own website should not have allowed us to book in the first place, as it was no longer available at their hotel. Upon calling the customer service line, I was met with the same non-resolution and was transferred to a supervisor upon my request. The supervisor was actually apologetic and stated that she tried to call the hotel to speak with the manager but no one was answering her calls. She opened a case and stated that she suggested half off of our stay due to their false advertisement and lack of updating their room availability.
Upon checkout, three days later, I was still told there was no update on the resolution and I’ve yet to hear back from anyone. I was charged full price despite not even using their cheap breakfast coupons. I am now five days post checkout with no resolution and full charges.
The icing on the cake, this hotel is outdated and the one bedroom suite was extremely small. It was very misleading in their photos. It felt dirty. The pull out couch mattress was so thin that my child had to sleep sideways due to the bars jabbing into his back (the frame bars). The ac unit rattled loudly and woke us up multiple times every night.
What a waste of money!
Frequently asked questions about Sheraton Suites Old Town Alexandria
How much does it cost to stay at Sheraton Suites Old Town Alexandria?
The cost of living in Sheraton Suites Old Town Alexandria depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which sights are located near Sheraton Suites Old Town Alexandria?
The nearest sights are: Jefferson Memorial (8 km), United States Holocaust Memorial Museum (8 km) and Lincoln Memorial (8 km)
Which room categories are available in the Sheraton Suites Old Town Alexandria?
You can book Other, Economy room, Economy Double room, Standard room, Standard room with city view, Standard room with balcony, 1 Bedroom Standard room, 1 Bedroom Standard room with balcony, Standard Club room, Standard Club room with balcony, 1 Bedroom Standard Club room, 1 Bedroom Standard Club room with city view, Standard Single room, Standard Single room with balcony, Standard Single Club room, Standard Single Club room with balcony, 1 Bedroom Standard Single Club room, 1 Bedroom Standard Double room with balcony, Standard Triple room, Standard Triple room with balcony, Standard Triple Club room, Standard Triple Club room with balcony, 1 Bedroom Standard Triple Club room, 1 Bedroom Standard Triple Club room with city view, Standard Quadruple room, Standard Quadruple room with balcony, 1 Bedroom Standard Quadruple room with balcony, Standard Quadruple Club room, Standard Quadruple Club room with city view, Standard Quadruple Club room with balcony, 1 Bedroom Standard Quadruple Club room, 1 Bedroom Standard Quadruple Club room with city view, Standard Family room, Standard Family room with balcony, Standard Family Club room with balcony, 1 Bedroom Standard Family Club room, 1 Bedroom Standard Family Club room with city view, 1 Bedroom Standard Single room, Standard Double room, Standard Double room with city view, Standard Double room with balcony, 1 Bedroom Standard Double room, Standard Double Club room, Standard Double Club room with balcony, 1 Bedroom Standard Double Club room, 1 Bedroom Standard Double Club room with city view, Standard Double Family room, Standard Double Family Club room, Standard Triple Club room with city view, Standard Quadruple room with city view, Standard Quadruple Family room, Standard Quadruple Family Club room with city view, Business room, Deluxe room, Deluxe room with city view, Deluxe Single room, Deluxe Triple room, Deluxe Triple room with city view, Deluxe Quadruple room, Deluxe Quadruple room with city view, Deluxe Family room, Deluxe Family room with city view, Deluxe Double room, Deluxe Double room with city view, Classic room, Classic room with balcony, Junior Suite, Double Junior Suite, Suite, Suite with city view, 1 Bedroom Suite, 1 Bedroom Suite with city view, 1 Bedroom Suite with balcony, Club Suite, Club Suite with city view, 1 Bedroom Club Suite, 1 Bedroom Club Suite with city view, Single Suite, 1 Bedroom Single Suite, 1 Bedroom Single Suite with balcony, Single Club Suite, 1 Bedroom Single Club Suite, 1 Bedroom Single Club Suite with city view, 1 Bedroom Double Suite, 1 Bedroom Double Suite with balcony, 1 Bedroom Double Club Suite, 1 Bedroom Double Club Suite with city view, Triple Suite, 1 Bedroom Triple Suite, 1 Bedroom Triple Club Suite, Quadruple Suite, Quadruple Suite with city view, 1 Bedroom Quadruple Suite, 1 Bedroom Quadruple Suite with city view, 1 Bedroom Quadruple Suite with balcony, Quadruple Club Suite, 1 Bedroom Quadruple Club Suite, 1 Bedroom Quadruple Club Suite with city view, Family Suite, 1 Bedroom Family Suite, Double Suite, Double Suite with balcony, Double Suite with balcony and with view, 1 Bedroom Double Suite with city view, Double Club Suite, 1 Bedroom Double Family Club Suite, Standard Suite, 1 Bedroom Standard Suite with balcony, Standard Single Suite, 1 Bedroom Standard Double Suite with balcony, Standard Triple Suite, Standard Double Suite, 1 Bedroom Standard Double Suite, Deluxe Suite, Deluxe Suite with city view, Deluxe Suite with view, Deluxe Single Suite, Deluxe Triple Suite, Deluxe Quadruple Suite, Deluxe Quadruple Suite with city view, Deluxe Family Suite, Deluxe Double Suite, Deluxe Double Suite with city view, Grand Suite, 1 Bedroom Grand Suite, 1 Bedroom Grand Double Suite, 1 Bedroom Grand Double Club Suite, Studio, 1 Bedroom Studio, Club Studio, 1 Bedroom Club Studio, Single Studio, 1 Bedroom Single Studio, 1 Bedroom Single Club Studio, 1 Bedroom Triple Studio, Quadruple Studio, 1 Bedroom Quadruple Studio, 1 Bedroom Family Studio, 1 Bedroom Family Club Studio, Double Studio, 1 Bedroom Double Studio, Double Club Studio, 1 Bedroom Double Club Studio, Standard Studio, Villa, 1 Bedroom Club Villa with view, 1 Bedroom Quadruple Club Villa with view, Cottage, Single Cottage, Triple Cottage, Quadruple Cottage, Family Cottage, Deluxe Cottage, Deluxe Single Cottage, Deluxe Family Cottage in the hotel. Please check room availability by choosing your dates
Are pets allowed at Sheraton Suites Old Town Alexandria?
Yes, pets are typically allowed at Sheraton Suites Old Town Alexandria, but it's always best to call ahead to confirm.
How to get from the closest airport to Sheraton Suites Old Town Alexandria?
The closest airport is Ronald Reagan Washington National Airport, and it is about 12 mins from hotel by car (6.3 km).
What is the cancellation policy for Sheraton Suites Old Town Alexandria?
The cancellation policy for Sheraton Suites Old Town Alexandria varies depending on the type of room and booking conditions.
Does Sheraton Suites Old Town Alexandria offer airport transfer services?
Yes, Sheraton Suites Old Town Alexandria offers airport transportation for guests. We suggest you call ahead to confirm details.
