AmericInn by Wyndham Duluth South Proctor Black Woods Event Ctr

ABSOLUTELY TERRIBLE SERVICE! We were there for a wedding the weekend of September 9th, 2017. They completely messed up on charging the wrong rooms to the wrong credit cards, charged my SIL 2 nights even though she had cancelled her reservations, it was a complete hassle that caused us all to spend a lot of time of the phone trying to figure out who got charged for what and who should have been charged for what, not to mention my SIL account having $420 withdrawn from it for 4 days while this all got figured out when she didn't even stay there. I had called and talked to Tony to see if there was any sort of compensation they could do for the ginormous hassle that was caused. He was extremely rude and me and told me "well I fixed all your problems, I don't know what else you would expect me to do". Well, first of all, the HOTEL caused "my" problems, obviously you need to fix them. Again I told him there has to be something they can do and he responded with "well I can't give you any sort of a credit so what else would you like me to do?" I said, " well, I don't know, a free nights stay at one of your hotels or something then if you can't discount our rooms", and he literally laughed at me and said "no, I can't do that." And instead blamed it on the bride who had called and made the reservations saying "I told her this would get confusing"....dude, you are connected to a conventions center, you have weddings there all the time, this kind of thing shouldn't happen and if it does, you should take care of the customers who dropped THOUSANDS of dollars there that weekend for the wedding. I was extremely upset by the time I got off the phone with Tony and let him know that I would be writing this review and spreading the word of their terrible customer service. He didn't seem to care. I will NEVER stay at another Americinn again. A multi billion dollar company and they mess up that bad and can't do anything to say they are sorry for the confusion but instead were rude and passed the blame.

On a good note, housekeeping was very sweet!

Staff was terrible interacting with the children and the adults in our group. Hassling the kids walking between rooms that they needed an adult with them (they weren't running or screaming, just walking) and telling the kids to be quiet in the pool at 7pm. Not recommended for anyone with children.

For a $250 per night stay, I would at least expect a clean room/rooms and the room we booked.

We were in the Duluth area for a weekend getaway. I booked the suite with a fireplace over a month before our stay. We got checked in and went to the room.... It was not the suite I booked and there were dirty pizza boxes left in the room. We went back to the desk and they had booked the suite to someone else. I let them know the room they had us in was dirty, so we were sent to another room. Once we got to the room, the keys wouldn't work, so back to the front desk again to only find out they put us in the wrong room once again. Once we finally got to what room we were to be in, this room had dirty candy wrappers, an old glove on the floor and a moldy shower. We gave up at this point and stayed in the room. We were told by the front desk that they would talk to the manager and work something out for the issues. When we checked out, the manager was not willing to compensate us at all for the issues. Will never stay here again.

Hotel was nice and clean. Breakfast was good. No hot water in the morning to take showers. We notified staff but it was never fixed. We asked for a discount. Was told the manager would contact us but never did. Not worth the $188 a night if you can’t even take a shower which was a big inconvenience.