Extended Stay America Suites - Orange County - Irvine Spectrum

I would have liked to give this Extended Stay a better review but I couldn’t! My first impression was the front desk employee who was very unfriendly and not helpful. The room was decent, clean, but bring your own bedding because they only put 2 sheets on the bed (which was stiff, uncomfortable & did not keep me warm at all) & towels (the towels provided are like sandpaper).
Sad because this is the closest hotel to the hospital I go for chemotherapy, but I will never stay here again.

AVOID THIS LOCATION.... not worth the headache... they never had the rooms available although several of us had reservations. Service is terrible... staff is not helpful at all. And when I was trying to get my room others in the lobby were complaining that there were no towels in the rooms. Staff told them they wouldn't get towels until past 11pm.
Just do yourself a favor and don't book at this location

There are several major problems with this hotel:
1. As long as you move in, they won't clean the room. They will wait until you leave before cleaning. I lived here for two weeks and urged them many times, but they didn't come to clean the room. Later, they told me that as long as the guests move in, they will come to clean the room after 14 days, unless you move out, they will clean it before the new guests come in. The key is that the used bath towels are never replaced. You have to take them to the laundry room downstairs by yourself, and you have to wait more than two hours in the laundry room to get clean towels.
2. There is a big problem with the access card of the room door here. The access card often cannot open the door. You have to go to the front desk to reset it before you can open the door, but after going out and coming back, it can't be opened again. The probability of this happening is more than 70-80%.
3. It is said that there is breakfast here, but in fact, there is only coffee and a single kind of small bread that seems to be expired. The bad thing is that I have lived here for more than a week and there is no coffee supply every day. It is said that the coffee machine is broken.
4. The room here is not very soundproof, and any movement of the neighbors on the left and right and behind can be heard clearly. All the rooms have no windows except those facing the corridor. The windows in the corridor are usually not convenient to open, so the rooms are dark all day long.

Location wise, it's perfect. But the hotel and the amenities are crap. I can't believe how old and musty it is in the inside. Shower tub is getting rusty. The sheets I suspect are not even changed, they don't smell the usual clean linens from hotels I've been to. The floor feels dirty and the beds aren't kept. There's cigarettes butts everywhere from the parking lot to the stairs. This is the first and last we were gonna stay in places like this. It's so frustrating but we have to stay here for 2 more days. I can't wait to get out of here.

Full of pets hairs and dusts. Dirty and no shampoo