Best Western Pioneer Inn

Overall, a disappointing experience. We arrived to Lahaina exhausted after some trip troubles. It was very crowded, and it wasn't clear even what side of the hotel the entrance was on (most of the lower level are actually shops -- heads up, it's the water side)). After driving around for a bit, we gave up and paid for 2 days of parking at a nearby parking lot and walked back to the hotel, only to be CHASTISED by the evening shift front desk lady about 'why didn't you just use the "Active Harbor loading zone" to unload our luggage. We let her know that that appeared to be for boats/the harbor, but she insisted it was for the hotel and then questioned us on 'why you would pay for parking, when the hotel was going to cover it'. I let her know I was never notified that parking was covered by the hotel -- (there was nothing in the emails/notifications post-reservation that parking would be covered), but she just shook her head at me. When we finally got to our room, the disappointment continued. It was clean, but fairly cramped. The lanai is shared with neighboring rooms, and the walls are thin and poorly insulated around the door/A/C (so, not good rooms for a romantic evening). The bathroom is oddly arranged with shelves, so tall people be warned. It was a great location to food and activities though -- we were a 1min stroll from a variety of activities, including day/evening cruises. Otherwise though, wouldn't recommend.