Marriott's Maui Ocean Club - Lahaina & Napili Towers

Acceptable accommodations, poor service! The rooms are alright but are starting to show their age. Even if they’re older, they could do better at cleaning and maintaining the facility. The staff were not very friendly around the pool area and seem inconvenienced by guests. The employee managing the slide (Wayne) made up rules to exclude certain kids and when I asked why those were different than what was posted he asked for my room number and wristband that NO ONE was wearing. I gladly went to get wristbands for my family and was told they had to be present. When I asked to speak to a manager the employee said “tourists” aloud and roll his eyes. Never have I been treated so poorly. My wife and I also booked a couples massage however when we showed up they said we had to do separate rooms or go back to back. They rebooked us for the day of checkout but wouldn’t let us do a late checkout to accommodate showering after. This is my last night so I’m hoping we can get a refund. Clearly the staff doesn’t want tourists visiting and management doesn’t seem to care since it was numerous employees. This trip was thousands of dollars… next time I’ll spend my money elsewhere where they welcome “tourists” and have a service culture.

BEWARE!! Only stay here if you want to be charged an extra $300 for damages you didn’t cause! After checkout, I was hit with a surprise charge. When I called to ask about it, they first claimed it was a smoking fee — but once I told them we weren’t smokers, they quickly changed their story and said it was for a cut they supposedly found on the couch. Let me be very clear: we left the room in perfect condition. I fully believe this slit on the couch was caused by their own housekeeping staff because it was clearly not there when we left the room! Someone had to use a knife or something to cause this damage. This is FRAUD!! I REFUSE to pay for something I didn’t do, and I’ll be disputing the charge with my bank. This hotel clearly lacks integrity. I wish I could give them zero stars. Stay FAR away — I wouldn’t recommend this place to anyone.

Requested for an upper floor room many times and still given a room on 1st floor with NO PRIVACY where anyone close to pool can see you in your room!!!! Lousy room location!! Front desk person calls the manager on you and was he able to help! NOPE! If I had known I would get a room where can’t even enjoy the view since folks can see me outside I would have never stayed here!!

Been coming here for many years. Always great. Not so much anymore. Will not be back. terribly crowded. Terrible service. Used to eat in room and bbq. No availability at bbq. No availability at laundry. No availability at poolside. Difficult but possible to park. Room was awful. No hot water. Loud ac. Asked to speak to manager 10 days out of 14. No luck. Stay away. Room was awful, just to make a point. Staff said hard to get room because most of the rooms go to renters not timeshare owners. Makes sense but as owner it hurts.