Sheraton Maui Resort & Spa

It was such a beautiful hotel with Black Rock Beach right in front. You can see turtles at Black Rock Beach..
Every evening, there is beautiful music and sunset.

The check-in desk is important in any hotel. The facilities here are good, but the check-in desk and parking lot manager's service is poor compared to the price.

One of the traditional hotels on Kaanapali beach, great location, although is been there for 30+ years is still in good conditions.
Only the price is exclusively expensive

Great location, hotel private beach

This place is very well located directly on the beach and building 6 is overlooking the ocean and perfect for whale watching out your porch. The service is great but the front desk over the years has had very limited flexibility. Rooms are well appointed with microwave, fridge, coffee, and more :-)

This is the only resort we stay at when on Maui. The pool water should be a little warmer. Have experienced cold water in the pool for 15 plus years. Please consider increasing the temperature of the pool water. Truly enjoy the Sheraton Maui for all other resort aspects.

We love it here so much! I took my kids here for 5 days over Labor Day weekend in 2022, and we had never been to Maui. We fell in love with the hotel and the island. The room was great and so was the staff. The kids loved the pool, the game room, and the giant chess board. They also have a luau at the hotel and free activities on certain days. They have a parking garage, but they charge a daily fee. There was a cliff diving show every night off of Black Rock. That was cool. They also had live music down by the pool every evening.

I am going to write a long review because vacationing is expensive and I use these reviews to help research when I'm planning.

I loved this resort. The staff is on top of it and very friendly. The pool is very clean and beautiful. You cannot beat the location of this property for several reasons. The first being it is very safe and you have to have a wrist band on at all times and the staff checks it. If you do not have one on you will be escorted out of the pool area.
Secondly, the pool is right on the beach. The cove the property is in is calm and perfect for kids to swim safely and to snorkel. The property is protected from rough waters. The food and drinks are great and there are lots of stores on the property so if you don't want to leave you don't have to. If you call the front desk they will provide you with whatever you need quickly and a smile. I would definitely stay here again. You don't have to rent or buy anything for the ocean and sand. It is available near the pool at a stand. I do not think the rooms are worth the money but who stays in the room in Maui? The rooms are not horrible and the beds are comfortable but if I owned the hotel I would gut and modernize all of the rooms because of the price of them. You are definitely paying for the location. The grounds are beautiful, well maintained and modernized but the rooms need to be updated. I still would spend my money here and this is my review. I want to add that they literally scrub the rooms every day and not just vacuum and make the beds your entire stay. That stood out to me.

Environment: good, a good place to bring a baby