Anderson Ocean Club and Spa by Oceana Resorts

Our stay at the Anderson Ocean Club and Spa, anticipated to be a serene and relaxing retreat, was marred by a series of disappointments that deeply affected our overall experience and satisfaction.

Initially pleased to have been assigned the king suite we booked, our contentment quickly dissolved upon discovering that the suite's bedroom windows faced the hallway. This significant detail, not mentioned in the room's descriptions or depicted in photos, caused considerable distress due to my claustrophobia and nullified our desire for fresh ocean air—a primary reason for selecting an ocean-front property.

The level of room service was critically inadequate, with our room receiving attention only once, and that attention limited to the mere replacement of towels. To add to our dismay, during this scant service, my personal pillow from the W hotel—an item of significant sentimental and monetary value—was taken. Our attempts to address this issue were met with a disheartening indifference from the hotel staff, making us feel utterly disregarded.

Our experience was further diminished by the lack of the warm reception observed being afforded to other guests, a courtesy we were inexplicably denied. The hotel's decision to conduct K-9 inspections during our stay introduced an additional layer of discomfort and stress, far removed from the tranquil environment we had envisaged.

The most troubling aspect of our experience, however, was the response—or rather, the lack thereof—following our stay. Our efforts to contact the hotel's management regarding our concerns were consistently ignored. It was only after months of attempted communication and finally resorting to filing a complaint with the Better Business Bureau that we received any acknowledgment of our grievances.

This culmination of issues—the misleading room arrangement, severely lacking service, the loss and disregard for personal property, an unwelcoming atmosphere, unsettling K-9 inspections, and the hotel's initial refusal to address our complaints—has left us deeply dissatisfied. We are compelled to seek not only a full refund for our stay but also compensation for the personal item taken and the distress caused by this entire experience. It is our sincere hope that this feedback prompts a thorough reevaluation of guest treatment and service standards at the Anderson Ocean Club and Spa to prevent future guests from enduring a similar ordeal.