Australia Park Motel

DO NOT STAY HERE!!! I don’t know how the health department or hotel association can pass this as 4 star accommodation - at best it is only 2 star!

Charged $110 per night - we’re supposed to stay 2 nights but as the room was so disgusting only stayed one night!

The pictures provided on all the advertising sites for motel accommodation are not a true representation of the state of the rooms, breakfast is NOT provided although advertised. The owner was selling beer that was 4 years out of date - which is illegal - not sure they even had a current liquor licence. There is no restaurant on site - so they may have had a liquor licence for the restaurant and so may have been selling liquor using that licence.

Our room was disgusting and unclean - luckily I had some disinfectant wipes - I wiped the bedside table(?) and the wipe was black after wiping it.

The bathroom was certainly not fit for purpose!

Do not stay here. This motel has changed hands. It was a very disappointing experience and we left early. The room was filthy, the bed sheets had not been changed and there was "gathering of people" on site (who were not customers). Very sad to see this happen to such a motel. It used to be beautiful. The photos of the rooms were taken when it was run by previous management.

DO NOT STAY HERE; I called the contact number at 10:12 pm, ringing to confirm if this motel is open 24/7 and if I can check in at any time. My friend and I were driving through from Jindabyne and thought this place would be the perfect spot for us to stop over and stay the night before we continued to Melbourne. A lady answered and advised us to book online and that we could just show up when we wanted and use the self-check-in service at the Motel. Great, we booked a room and continued driving.
Upon arriving at this Motel we attempted the self-check-in, this was approximately at 1:30 am Monday. The self-check-in computer told us that the room was not ready and we were unable to check in. I then pressed the intercom button for help, multiple times, till when the same lady whom I spoke to beforehand on the phone finally answered, who had clearly been sleeping, told us sorry we could not check in it was too late then hung up on us. Confused, since she had previously told us it was 24/7 and this motel is clearly advertised as 24/7 on the premises, I repeatedly pressed the intercom button to get the lady's attention till she eventually responded, threatened to call the police on us, and told us to leave as it is too late to check in and then hung up on us again. This lady was clearly sleeping and too lazy to wake us and give us the keys we had paid for and they had promised us. I had no choice but to keep pressing this button as I needed a place to stay that night and could not afford to purchase another room elsewhere as I had spent my last money on the stay at your motel. Eventually, a man, who also had been sleeping, advised me to stop harassing him, that the police had been called, and I could also hear the lady in the background. Appalled and disgusted at this customer service, my friend and I waited to expect the police to come because at least we weren't doing anything wrong. At approximately 3 am the lady opened the door gave us a key to a room, and told us she had reported us to the police. I am disgusted with this treatment and believe I deserve a refund. I spent over an hour sitting and waiting for their staff to not be lazy and get out of bed and give me the product I had purchased.

Booked this motel for four nights, entered the room and it was nothing like any online photos. There was a horrible smell in the room, and as I opened a cabinet it fell off. I sat in the single bed and it rolled out from under me, and I noticed a stain on the sheets which has a bad smell. Went to the bathroom and it was old and unclean. Was offered another room but it wouldn’t be available for 6 more hours. Staff are helpful but you could tell they have complaints often. Left immediately and would never recommend unless your desperate for a room

So disappointed in how much the standard has dropped. Rooms need some TLC. The toilet hadn't been cleaned. The young girl who checked us in also came and cleaned the toilet and she was very helpful and an asset to the place. Bed ok but we won't stay again.
New owners need to do a bit of a clean up.