Rachev Hotel Residence

One of the most dirty places I've ever seen in my life.
Booked 2 so called apartments at this place on 1 May 2025 , around 170 leva/night breakfast included.
One of the apartments was some sort of a decommissioned restaurant.
Checkout in the same day at 10pm due to spider infestation and mold
The property did not offer any alternative
They told me to pay e fee of 100 leva for both apartments because I used it for half day.
Not true as we booked and then we were visiting Veliko Târnovo,upon return the insects crolled out from everywhere.
Anyway... bad place ,moreover for families with small children.
Recommended for people who wants to party on Halloween with real live spiders.

Most of the food was barely edible and they always served it even though nobody ate it, they used eggplants in almost everything.. Usually one dish was decent enough that everyone would just pick it up right away but obviously it wasn't enough for all the guests.

We had 2 big spiders (daddy-long-legs) in the bathroom and 3 in the bedroom, along with 3 grasshoppers. The bed sheets smelled clean and the rest of the room seemed as if it has been cleaned in 5 minutes or so.

The pool was nice and the view was amazing, it's a shame that the overall service is poor a.f. A friend told me that nearby locations are much nicer.

I spent two highly unpleasant days and nights at Rachev Residence.
It all began on check-in, as it turned out that they have given our room to someone else, although it has been reserved weeks ago. It took some time and argument to clean matters up, and the word 'sorry' from the receptionist was never heard.
My greatest complaint concerns the service provided by the hotel. As far as I can see, this results mainly from poor management. There is no respect for privacy. I had the unpleasant experience of having somebody charge in my room, unlocking it with an universal key, while I was still gathering my stuff. This was before noon, which is the checkout time. Not even a knock or ringing the bell, and, again, not a hint of apology afterwards. I was offered a blunt explanation that this was a routine check whether I have not stolen something for which I have not paid from the mini-bar. I may add that the mini-bar held only a couple of the lowest-quality mineral water and one can of beer, so I don't think I could steal anything, even if I wanted to.
The rooms are generally kept clean, so no major complaints here, although towels are changed only about once in three days. The cooking in the restaurant is quite good, however. Unfortunately, the policy of saving energy by turning off everything while you are not in the room (described by another unsatisfied client) still holds, which means that you can't leave your air conditioning on when you are away. As a result, the rooms are stuffy and may become very hot in the summer. The pool and the fountain are rarely cleaned, and this is known problem, judging by the odour of chlorine. The lawn is unkempt and the alleys are overgrown and teeming with biting insects.
All in all, I was greatly disappointed by my stay in Rachev residence, and I don't think that I will be visiting ever again.Again, I must stress out that the general personnel of the hotel and the adjoined restaurant looked to me like they were doing their jobs the best they can, but were deliberately taught to act impolite and even rude by their management. This is, I think, a sure-fire way of ruining a good investment.