Novotel Bahrain Al Dana Resort

I don’t understand where there are so many rave reviews. We chose the hotel to relax and celebrate my birthday with my husband. I relied on excellent reviews and the hotel’s pricing policy. It is not cheap, which means the service must be present. As a result, the room is anciently renovated, there is no sound insulation, which means that from the very morning you will listen to the wild screaming of children, stamping their feet, knocking on doors, and even your upstairs neighbor going to the toilet. As for the food, there are no complaints, and this is perhaps the only plus about this hotel. The food was delicious both at breakfast and the one we ordered to our room. But as for the service, it's complete trash. To ensure that your room is cleaned, be patient. You will need to call 3-4 times for someone to finally come clean. If you need to replace your shower gel because it has simply run out, you need to call 3-4 times and ask that someone finally deign to bring you this gel. But it’s funny how they tried to solve the problem by simply offering body lotion, which should be provided in the room anyway. But we refused it because we have our own. But the very fact that this was a solution to their problem, that they do not respond to requests and provide proper service. Before you book this hotel, think again whether such a service is worth your money and whether it’s worth wasting your time constantly asking them for everything. I DO NOT RECOMMEND!

Best location and an awesome project idea, but the whole hotel especially rooms need to be renovated where the furniture and finishing are too old and inappropriate for a such hotel with good reputation around the world. Competition is high in Bahrain, and many of new hotels are in business; you should take a quick and serious action.